Customer Success Manager, RFA
Taken at the midpoint of its range, $216,660.50/yr, this role pays more than the middle Customer Success opening on the board today ($153k/yr); the usual band for that kind of seat is $122k–$265k/yr.
The posting
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Responsibilities
- Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
- Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
- Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
- Evangelizing Stripe's customer success stories, as well as its systems and processes;
- Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
- Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.
Minimum requirements
Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.
Position also requires the following
- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
- 4 years of experience advising clients on their subscription and invoicing requirements.
Salary: $208,021 - $225,300/yr
This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% telecommuting permitted.
15% domestic travel for visiting users for onsite and business reviews at their offices.
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.**IL48**
Taken from Stripe's own posting, last seen live on 31 Oct 2026.
The application
Your details and CV, then 9 questions.
- 1.Who is your current or previous employer?Short answer
- 2.What is your current or previous job title?Short answer
- 3.Please select the country where you currently reside.Pick one (31 options)
- 4.Are you currently authorized to work in the US?Yes or no
- 5.Will you require Stripe to sponsor you for a US work permit now or in the future?Yes or no
- 6.If this role offers the option to work from a remote location, do you plan to work remotely?Yes or no
- 7.Have you ever been employed by Stripe or a Stripe affiliate?Yes or no
- 8.Do you opt-in to receive WhatsApp messages from Stripe Recruiting?Yes or no
- 9.If located in the US, in what city and state do you reside?Short answer
From Stripe's apply page, checked 30 Oct 2026.
About Stripe
Payments, billing and money-movement software sold to startups, platforms and global enterprises.
Pay schedule: Salaried Stripe employee on an OTE plan that mixes base pay with sales commission or a sales bonus; listings name equity among the possible extras.
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