Director, Account Management
Taken at the midpoint of its range, $260,000/yr, this role pays more than the middle Sales Leadership opening on the board today ($234k/yr); the usual band for that kind of seat is $175k–$450k/yr.
The posting
Flex is a growth-stage, NYC headquartered FinTech company that is building the payment layer for life's financial obligations, giving households one place to see, split, and pay their bills around how they live and get paid. By offering greater choice over how and when payments are made and allowing eligible on time payments to help build a positive credit history, Flex puts households back in control of their cash flow.
That work brings together people with different perspectives who challenge the status quo and take ownership of solving difficult problems. For you, that means doing the best work of your career next to people who make you better, and together bringing ideas to life that make a real impact for the people we serve.
About the role
As the Director, Account Management, you will own the strategy, performance, and scaling of Flex’s Account Management function, leading a team of Account Managers while directly stewarding the company’s largest and most strategic partnerships. This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long-term value across a growing book of business that represents a material portion of company revenue.
Reporting to the Vice President of Account Management, you will set the vision and operating model for the function - not just executing account strategy, but defining it. You will build the playbooks, processes, and team structure that allow Account Management to scale, ensure partners are deeply engaged with Flex’s products, and translate partner relationships into durable, compounding business value. You will also serve as a senior commercial leader internally, partnering with executives across the company and representing the voice of our partners at the leadership table. The ideal candidate is a seasoned, hands-on leader with strong commercial instincts, operational rigor, experience building and scaling teams, and a passion for building durable partner relationships in high-growth B2B or B2B2C environments.
Account Ownership & Growth
- Own the retention and expansion strategy for a portfolio of our strategic and largest accounts, with accountability for renewals, upsells, cross-sells, and expansion revenue across the function.
- Personally lead the most strategic, complex, and executive-level partnerships, setting the standard for how Flex shows up with its largest partners.
- Define account planning frameworks that identify growth opportunities across new products, expanded portfolios, and deeper integrations, and ensure consistent execution across the team.
- Partner closely with Sales leadership to align on account strategy, ensure seamless handoffs, and deliver a consistent partner experience across the customer lifecycle.
Partner Relationship Management
- Build and maintain executive-level relationships within partner organizations, serving as a trusted advisor and senior point of escalation post-sale.
- Anticipate partner needs, risks, and opportunities at a portfolio level, ensuring timely escalation, resolution, and proactive value delivery.
- Lead executive business reviews and strategic planning conversations with key partners, and coach the team to elevate the quality of these engagements.
Team Leadership & Development
- Lead, coach, and develop a multi-layered team that includes both Account Managers and people managers, setting clear expectations around performance, accountability, and partner outcomes.
- Own organizational design, headcount planning, hiring, onboarding, and ramping as the Account Management organization scales.
- Build and reinforce a collaborative, high-performance, and inclusive team culture, and develop the next generation of AM leaders.
Operational Excellence & Metrics
- Define and own the key performance indicators for the function - retention, expansion pipeline, adoption, utilization, and partner health - and drive accountability against them.
- Establish forecasting rigor, CRM hygiene, and reporting standards that support revenue predictability and executive-level reporting.
- Use data and insights to shape function-wide strategy, prioritize investment, and continuously improve team performance.
Cross-Functional & Executive Collaboration
- Partner with leaders across Product, Growth, Marketing, RevOps, and Partner Success to support product launches, co-marketing initiatives, and expansion programs.
- Represent the voice of the partner at the leadership level, surfacing feedback and insights that help shape roadmap priorities and go-to-market strategy.
Key qualifications
- 12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 5+ years of people management experience, including experience managing managers.
- Proven track record of owning and growing a significant book of business and driving retention and expansion across existing customer or partner portfolios.
- Experience building, scaling, and leading Account Management or partner-facing organizations in B2B, B2B2C, FinTech, PropTech, or SaaS environments.
- Experience managing complex, multi-stakeholder, executive-level relationships with strategic partners.
- Strong commercial acumen with the ability to define strategy and identify and close growth opportunities post-sale at scale.
- Demonstrated ability to lead, coach, and develop high-performing teams and to develop leaders within those teams.
- Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management at a function level.
- Excellent communication, presentation, and executive stakeholder management skills.
- Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment.
Compensation
The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role. The OTE (On Target Earnings) listed below:
OTE (NYC/Bay Area, Los Angeles, Seattle)
$230,000 - $290,000 USD
OTE (Salt Lake City, all other USA cities)
$195,000 - $240,000 USD
Life at Flex
Building a successful company takes a diverse team of intelligent, curious, determined, empathetic, and self-aware people. Our headquarters is in New York City, with employees across the US, Australia, Canada, and South America. We’re growing quickly and deliberately, with a focus on building an inclusive culture. We value the perspectives our people bring and take pride in being an equal opportunity workplace.
Offices
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
Benefits
View our benefits and more at getflex.com/careers .
Taken from Flex's own posting, last seen live on 31 Oct 2026.
The application
Your details, CV, LinkedIn and portfolio, then 12 questions.
- 1.Are you authorized to work in the United States?Yes or no
- 2.Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?Yes or no
- 3.Are you willing to work a hybrid work schedule (up to 3 days per week in office)?Yes or no
- 4.Which Flex office are you able or interested in working from on a hybrid basis?Pick any: New York City, NY · Salt Lake City, UT · San Francisco, CA
- 5.Will you require a relocation to work at Flex?Yes or no
- 6.Will you be able to attend Flex's in-person New Hire Onboarding at our NYC HQ during the Monday-Wednesday of your first week? (expenses covered per Flex's travel policy)Yes or no
- 7.Does your salary fall within our estimated range for this role? If not, please specify your salary request.Yes or no
- 8.If not, please specify your base salary request,Short answer · optional
- 9.How many years of Account Management experience do you have, and how many of those years were spent managing Enterprise or Strategic-level accounts specifically?Short answer
- 10.Have you owned full commercial relationships including negotiations and renewals?Short answer
- 11.What were the metrics your organization was held to?Short answer
- 12.Did you inherit your team or did you build it yourself?Short answer
From Flex's apply page, checked 30 Oct 2026.
About Flex
Lets consumers split rent, mortgage, car payments and other bills into two payments, with a sales team that signs enterprise partners in each bill category.
Pay schedule: Base plus commission to a tiered OTE that depends on which US city the hire lives in.
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