Technical Account Manager
The posting
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Strategically support Stripe’s largest and most complex users.
Responsibilities
- Provide a gold standard experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
- Bachelor's Degree required
Preferred qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Experience with tools like Postman, xCode, Python, Webhooks, and ETL
- Experience in the payments industry
Taken from Stripe's own posting, last seen live on 31 Oct 2026.
The application
Your details, then 10 questions.
- 1.Please select the country where you currently reside.Pick one (31 options)
- 2.Please select the country or countries you anticipate working in for the role in which you are applying.Pick any (30 options)
- 3.Are you authorized to work in the location(s) you selected in your previous response?Yes or no
- 4.Will you require Stripe to sponsor you for a work permit now or in the future for the location(s) you selected in in your previous response?Yes or no
- 5.Do you have professional experience working with SQL or other coding languages?Yes or no
- 6.Do you have professional experience working with APIs?Yes or no
- 7.Have you ever been employed by Stripe or a Stripe affiliate?Yes or no
- 8.Who is your current or previous employer?Short answer
- 9.What is your current or previous job title?Short answer
- 10.Do you opt-in to receive WhatsApp messages from Stripe Recruiting?Yes or no
From Stripe's apply page, checked 30 Oct 2026.
About Stripe
Payments, billing and money-movement software sold to startups, platforms and global enterprises.
Pay schedule: Salaried Stripe employee on an OTE plan that mixes base pay with sales commission or a sales bonus; listings name equity among the possible extras.
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