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Customer success

Customer Success Manager

Broccoli AI logoBroccoli AI$95,000–$120,000/yrRemote from United StatesFull-timeListed 2mo ago
Apply on Broccoli AI (shows the role here)Before you apply: what we know about Broccoli AI

Taken at the midpoint of its range, $107,500/yr, this role pays less than the middle Customer Success opening on the board today ($149k/yr); the usual band for that kind of seat is $121k–$265k/yr.

The posting

About Broccoli AI

At Broccoli, we're building AI teammates for the people who build and maintain our world.

We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.

Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.

Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.

Today

  • Hundreds of contractors rely on Broccoli every day.
  • We've grown to $15M+ ARR in under two years.
  • We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
  • We're backed by Khosla Ventures and Y Combinator .

We're still just getting started.

AI Success Manager - Broccoli AI

This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth.You own a book of customers and are responsible for: customer happiness, product usage, and NDR.

What you’ll do

  • Own a portfolio of customers (SMB → enterprise)
  • Drive adoption and usage of Broccoli’s AI agents
  • Identify and execute expansion opportunities : More call volume
  • More products (inbound, outbound, QA, etc.)
  • More locations
  • Monitor account health using data (usage, bookings)
  • Run onboarding and ensure fast time-to-value
  • Work closely with product + engineering to improve outcomes

Analytical

  • You’re comfortable with data and metrics
  • You can quickly understand what’s working vs not

Operator mindset

  • You don’t wait for instructions - you figure things out
  • You think in workflows and outcomes, not tasks

AI-native

  • You use tools like Claude to move faster and automate work
  • You look for leverage in everything you do

Revenue-oriented

  • You understand your job is to grow accounts, not just support them
  • You’re comfortable identifying and pushing upsells

Customer-focused (but not soft)

  • You care about customer outcomes - revenue, bookings, efficiency
  • You’re willing to push customers to change how they operate

What success looks like

  • Your accounts expand consistently
  • High product adoption and usage across customers
  • Low churn, high NDR
  • Customers see clear ROI from Broccoli
  • You manage more accounts over time without losing quality (through systems + AI)

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.

Where you can sell from

Fully remote, for people based in United States.

Taken from Broccoli AI's own posting, last seen live on 31 Oct 2026.

Apply on Broccoli AI (shows the role here)

The application

Your details and LinkedIn, then 2 questions.

Have readyLinkedInCV (optional)
  1. 1.
    Share something about you, what you're looking for, or why Broccoli interests youShort answer
  2. 2.
    This role is remote but we have regular in-person meetups in our Lehi, Utah office. Do you currently reside in Utah?Yes or no

From Broccoli AI's apply page, checked 31 Oct 2026.

About Broccoli AI

AI phone and chat agents for HVAC, plumbing, electrical and other trades contractors, which pick up inbound calls, schedule the work and chase missed leads.

Pay schedule: On Broccoli's payroll: commission is flagged on the SDR, mid-market account executive, CSM and implementation roles, and equity on most sales roles.

Broccoli AI's sales postings, in full Live feed of Broccoli AI openings The Broccoli AI company page

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