Customer Value Manager
The posting
Customer Value Manager – Philippines
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
What You’ll Do
The Customer Value Manager is responsible for managing customer relationships and ensuring successful value realization for Coupa customers.
The role acts as the primary point of contact for customers and supports them in achieving their business objectives through effective adoption and expansion of Coupa solutions.
- Serve as the primary point of contact for Coupa customers, ensuring value realization and overall program success.
- Work closely with customer teams to develop and execute customer success strategies.
- Provide regular communication to customers regarding Coupa products, new capabilities, and important updates.
- Act as a consistent point of contact between customers and relevant internal Coupa teams and resources.
- Lead customer value metrics workshops and support value measurement initiatives.
- Develop and maintain customer value roadmaps.
- Conduct scheduled customer check-ins and follow-up meetings.
- Participate in periodic value reviews and performance discussions with customers.
- Monitor customer performance and product adoption.
- Support renewal preparation in collaboration with Account Executives.
- Manage and strengthen long-term customer relationships.
- Establish and maintain a trusted advisor role with customers.
- Share best practices, product updates, and relevant Coupa news.
- Support or participate in customer-focused marketing initiatives.
What You Will Bring to Coupa
- Strong P2P or S2C domain expertise
- Strong background in customer / client success or sales management
- Entrepreneurial Attitude
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Program management, including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversations with business executives
- Strong organizational skills
- Strong communication skills, including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions.
- Strong written and verbal English language communication skills.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Where you can sell from
Fully remote, for people based in Philippines.
Taken from Coupa's own posting, last seen live on 30 Oct 2026.
The application
Your details and CV, then 10 questions (3 written).
- 1.What is your age range?Pick one · optional
- 2.What is your highest level of education completed?Pick one · optional
- 3.Do you have legal authorization to work in the country where this job is located?Yes or no
- 4.Will you require sponsorship or a visa for employment now or in the future?Yes or no
- 5.If your role requires it, would you be prepared to work in the office for 2-3 days per week?Yes or no
- 6.Are you fluent in any language other than English? Please specify.Written answer
- 7.Do you have any relatives, household members, or anyone with whom you have a close personal relationship currently employed at Coupa Software?Yes or no
- 8.If yes, please provide their name(s) and department(s) so we can ensure there are no potential conflicts of interest or reporting-line conflicts during the interview process.Written answer · optional
- 9.Are you currently employed by a Coupa partner?Yes or no
- 10.If yes, please specify the company.Written answer · optional
From Coupa's apply page, checked 30 Oct 2026.
About Coupa
Procurement, invoicing, expense and supply chain software for businesses, which Coupa calls total spend management.
Pay schedule: Base salary plus commission at a stated mix, 50/50 for account directors and 70/30 for development reps and partner roles.
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