Enterprise Customer Success Manager
Taken at the midpoint of its range, $195,000/yr, this role pays more than the middle Customer Success opening on the board today ($153k/yr); the usual band for that kind of seat is $122k–$265k/yr.
The posting
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
- Execute the Enterprise customer success strategy developed by leadership
- Serve as a primary point of contact for key enterprise clients
- Drive initial enablement through high quality onboarding and training
- Identify and support opportunities for growth and client expansion
- Manage retention, working with clients to quantify value delivered
- Advocate for client needs, and collaborate with cross-functional teams to drive product development
- Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
- 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
- Proven track record of driving enterprise-level satisfaction, growth, and retention
- Excellent communication and presentation skills, with the ability to engage C-level executives
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems and customer success tool
Why Perplexity?
- Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
- Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
- Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.
Compensation
This role has a set base salary plus a variable component. OTE is $170-220k
Taken from Perplexity's own posting, last seen live on 30 Oct 2026.
The application
Your details and CV, then 5 questions (2 written).
- 1.Will you now or in the future require sponsorship for employment visa status in the United States?Yes or no
- 2.Are you able to come into the office four days per week?Yes or no
- 3.What are the most interesting aspects of Perplexity that you are excited to work on?Written answer
- 4.How do you use AI in your day-to-day work? What are some of the underappreciated benefits and/or pain points of your favorite AI tools?Written answer
- 5.Exercise Submission (Shared URL)Link
From Perplexity's apply page, checked 30 Oct 2026.
About Perplexity
Sells its AI answer engine and API to businesses, alongside the free consumer product.
Pay schedule: Salary with commission on quota-carrying roles, and equity on every sales posting it lists.
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