Senior Customer Success Manager
The posting
Cato Networks is the converged network and security cloud for the AI era.
As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.
Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.
As a Cato Senior Customer Success Manager for the French region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.
Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
Responsibilities
- Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
- Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
- Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Required Skills and Experience
- 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
- Experience working with Networking, Security or AI Software solutions
- Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
- Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
- Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
- Must be very well organised and able to work effectively in a nimble and fast-paced environment
- Effective problem solver, shows ownership and wants to see issues resolved
- Ability to travel up to 25% of the time
#LI-HE1
Taken from Cato Networks's own posting, last seen live on 30 Oct 2026.
The application
Your details, then 2 questions.
- 1.Do you require Visa Support to work in the country that you are applying for?Yes or no
- 2.Do you currently reside in Italy?Yes or no
From Cato Networks's apply page, checked 30 Oct 2026.
About Cato Networks
A single-vendor SASE cloud that merges SD-WAN, network security and remote access for enterprises.
Pay schedule: Salaried employment with the competitive salary and benefits plan its postings mention; commission terms are not published.
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