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Customer success

Sr. Customer Success Manager, Federal

Abnormal Security logoAbnormal Security$139,440–$164,000/yrRemote from United StatesListed 1mo ago
Apply on Abnormal Security (shows the role here)Before you apply: what we know about Abnormal Security

Taken at the midpoint of its range, $151,720/yr, this role pays less than the middle Customer Success opening on the board today ($153k/yr); the usual band for that kind of seat is $123k–$265k/yr.

The posting

About the Role

As a Customer Success Manager, Federal you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from the Abnormal platform. Acting as a trusted advisor, you’ll align on success criteria, drive adoption of best practices, educate on new features, identify upsell opportunities, and proactively address issues while providing feedback to internal teams.

Who you are

  • Experienced in enterprise SaaS product support environments
  • Skilled at building long-term, executive-level relationships and delivering measurable outcomes (renewals, health scores, growth)
  • Strategic thinker with strong account management, planning, and problem-solving skills
  • Capable of leading cross-functional initiatives to address customer needs and deliver scalable solutions
  • Knowledgeable in customer lifecycle management, including journey mapping, touchpoints, and retention strategies
  • Proficient with case management systems and CRMs (e.g., SFDC, JIRA)
  • Strong communicator with the ability to influence and engage executives and stakeholders at all levels

What you will do

  • Portfolio Management: Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth
  • Value Realization: Serve as the customer advocate, deliver Business Reviews, prove ROI, and drive adoption of platform features to maximize value
  • Success Planning: Develop and execute strategic success plans that align with customer goals and roadmap; engage senior decision makers to guide strategy
  • Expansion Opportunities: Identify upsell and cross-sell opportunities based on customer needs and platform adoption
  • Product Knowledge: Maintain deep knowledge of Abnormal products and roadmap to educate customers on relevant features and drive adoption
  • Relationship Building: Establish trusted advisor relationships, understand industry trends, and cultivate customer champions
  • Collaboration: Partner across internal teams (Sales, Product, Engineering, Support) to ensure customer satisfaction, renewals, and expansion
  • Risk Mitigation: Monitor customer health, anticipate risks, and coordinate remediation plans before issues escalate

Must Haves

  • 5+ years of Customer Success experience, ideally in enterprise SaaS
  • Proven track record managing executive relationships (CIO, CISO, or equivalent)
  • Demonstrated success driving customer adoption, retention, and growth within a defined portfolio
  • Strong account management, strategic planning, problem-solving, and negotiation skills
  • Strong technical aptitude with enterprise software and networking technologies
  • Excellent communication and presentation skills, with the ability to lead executive-level discussions
  • Bachelor’s degree in Computer Science, Engineering, or equivalent work experience

#LI-MC2

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range

$139,440 - $164,000 USD

**A note on AI in our process: **Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

Where you can sell from

Fully remote, for people based in United States.

Taken from Abnormal Security's own posting, last seen live on 31 Oct 2026.

Apply on Abnormal Security (shows the role here)

The application

Your details, CV and LinkedIn, then 9 questions.

Have readyCVLinkedInCover letter (optional)
  1. 1.
    Please enter your preferred Last Name/Surname (only enter your preferred Last Name/Surname)Short answer
  2. 2.
    Zip Code/Postal CodeShort answer
  3. 3.
    Do you have experience managing a book of Federal customers as a CSM?Yes or no
  4. 4.
    Do you have Federal clearance?Yes or no
  5. 5.
    Are you currently eligible to work in the country in which this job is posted?Yes or no
  6. 6.
    Do you need, or will you need in the future, any immigration related support or sponsorship from Abnormal AI in order to begin or continue employment with Abnormal AI?Yes or no
  7. 7.
    Are you currently an employee or contractor at Abnormal? (if Yes, please add your Abnormal email in the email section of the application page)Yes or no
  8. 8.
    Have you previously worked at AbnormalYes or no
  9. 9.
    If yes, please select your previous employment type?Pick one: Employee · Contractor · optional

From Abnormal Security's apply page, checked 30 Oct 2026.

About Abnormal Security

Behavioral AI security for email, identity and AI use, sold to enterprises and governments.

Pay schedule: Remote employee on base salary plus incentive compensation, with equity eligibility stated on US postings.

Abnormal Security's sales postings, in full Live feed of Abnormal Security openings The Abnormal Security company page

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