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Assistant Manager Customer Service

Eurofins logoEurofinsNavi Mumbai, MH, IndiaFull-timeListed 1y+ ago
Apply on Eurofins (shows the role here)Before you apply: what we know about Eurofins

The posting

Job Description

We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Handle escalated customer issues and complaints with empathy and professionalism
  • Collaborate with other departments to resolve complex customer inquiries
  • Analyze customer service data and prepare reports for upper management
  • Contribute to the development and implementation of customer service policies and procedures
  • Ensure adherence to quality assurance standards and company guidelines
  • Identify and recommend process improvements to enhance efficiency and customer experience
  • Participate in hiring, training, and onboarding of new customer service team members

Qualifications

  • 5-8 years of customer service experience, with 1-2 years in a supervisory role
  • Bachelor's degree
  • Exceptional communication skills, both verbal and written
  • Strong leadership abilities with a supportive and decisive approach
  • Excellent problem-solving and conflict resolution skills
  • Ability to analyze data and generate actionable insights
  • Strong time management and organizational skills
  • Customer-focused mindset with a commitment to delivering high-quality service
  • Adaptability to changing priorities and ability to work in a fast-paced environment
  • Fluency in English and Hindi

Additional Information

The Customer Service Executive supports the Sales team with customer service

Taken from Eurofins's own posting, last seen live on 1 Nov 2026.

Apply on Eurofins (shows the role here)

About Eurofins

Runs more than 950 testing laboratories in 57 countries that analyze food, water, soil, air, medicines and consumer products for manufacturers, pharma and biotech companies, retailers and public authorities.

Pay schedule: A base salary for most sellers, with variable pay seldom spelled out (target compensation on US business development roles, an MBO in Italy); US postings add medical, dental and vision cover, life insurance and a 401(k) with company match.

Eurofins's sales postings, in full Live feed of Eurofins openings The Eurofins company page

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