Associate Customer Success Manager - Boston
Taken at the midpoint of its range, $79,000/yr, this role pays less than the middle Customer Success opening on the board today ($153k/yr); the usual band for that kind of seat is $122k–$265k/yr.
The posting
As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Identify and qualify opportunities to expand small customers existing Datadog footprint
- Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
- Troubleshoot on issues to ensure a positive customer experience and continued product adoption
- Proactively work with customers to find expansion opportunities and increase loyalty and retention
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
- Act as advisor to customers to ensure they’re leveraging the solution effectively
Who You Are
- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in customer success
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- A self-starter who can multitask and adapt to changing situations
- Strong with time management and feel confident working in a high volume, high velocity role
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Benefits and Growth
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog .
#LI-Hybrid
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is
$68,000 - $90,000 USD
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .
Taken from Datadog's own posting, last seen live on 31 Oct 2026.
The application
Your details and CV, then 3 questions.
- 1.I certify that the information provided in this application is true and correct to the best of my knowledge. I understand that any false statements or omissions may result in disqualification from employment consideration or, if employed, iYes or no
- 2.Are you legally authorised to work full-time in the country where this job is based?Pick one: Yes, no restriction. · Yes, but I will need sponsorship in the future. · No, I need sponsorship now.
- 3.In what cities are you available to work?Pick any (45 options)
From Datadog's apply page, checked 30 Oct 2026.
About Datadog
Cloud monitoring, observability and security software, sold to engineering teams through commercial, mid-market and enterprise sellers.
Pay schedule: A yearly salary on Datadog's payroll, with variable pay on sales roles, new-hire RSUs and an employee stock purchase plan listed in its benefits.
Keeping customers is your strength?
Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.
Datadog sales openings in your inbox
We look at Datadog's careers page every hour. Once a week you get its newest sales openings, plus close matches at other companies. Free, and one click stops it.