Customer Service Coordinator

The QIMA story

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture.

Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Job Description

Reporting directly to the Customer Service Manager, you will ensure that our inspection, audits and lab tests programs consistently exceed our clients’ expectations and maintain the highest standards of service quality.

Your main responsibilities will be (but not limited) to

• Review and follow up with the Clients Accounts, making sure that client requirements have been accurately identified and that they are fully satisfied with the Quality Control Programs implemented.
• Propose and set-up solutions to enhance the value we create for our clients and our overall quality of service.
• Efficiently communicate with different internal teams (operations, back-office, frontline) as well as with clients’ key contacts.
• Support pre-sales inquiries as well as clients’ meetings with our operations experts.
• Work closely with a team of technical experts to implement quick-win solutions and long-term programs with our key accounts.

In order to succeed in this role, you must have

• A degree or Bachelor in Sales, Supply Chain, Business Administration
• Extensive professional experience of minimum 5 years as Sales ideally in lab or Quality control company.
• Excellent spoken English and French skills;
• Advanced skills in Microsoft excel (Macros, VBA).
• Are great at solving problems and finding solutions;
• Prioritize effectively and manage your time well, enabling you to work to tight deadlines;
• Are a good team player;