Customer Service Coordinator
The posting
Company Description
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.
Operating in over 100 countries, we service the consumer products, food, and life sciences industries, and intelligence for quality and compliance data.
What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values, which client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?
Job Description
The Customer Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Service Supervisor.
Key Responsibilities include
- Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
- Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
- Helps our clients to use our online platform, and encourage them to try out its many useful functions
In order to succeed in this role, you have
- A university degree graduate of Business or any related course
- Some work experience in a similar position (at least 1 year)
- Open to fresh graduates who are highly trainable
- Good command of English
Taken from QIMA's own posting, last seen live on 1 Nov 2026.
About QIMA
Sells product inspections, supplier audits, lab testing and certification to brands, retailers, importers, manufacturers and food growers in consumer goods, food and life sciences.
Pay schedule: Base salary plus commission, uncapped on the US and Monterrey hunter roles, with a guaranteed first-year commission for the senior US hire, Mexico's statutory aguinaldo, a KPI bonus for account manager trainees and fully remote options on some US and Indian posts.
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