Customer Success Manager
Taken at the midpoint of its range, $150,000/yr, this role pays more than the middle Customer Success opening on the board today ($143k/yr); the usual band for that kind of seat is $113k–$252k/yr.
The posting
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
- Contactless sensing that monitors respiration and motion with medical-grade accuracy
- Native predictive models that detect 85% of preventable adverse events several days in advance
- Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
About the Role
Circadia is hiring a Customer Success Manager for the Los Angeles market. You'll be based in Los Angeles, work on site from our El Segundo headquarters, and spend roughly half your time with our skilled-nursing and home-health partners across Southern California.
You'll own a book of multi-site healthcare accounts end to end: onboarding, adoption, quarterly and executive business reviews, renewal and expansion. Your day-to-day partners are Directors of Nursing, administrators, and regional clinical and operations leaders; your executive sponsors are CMOs, CNOs, and COOs. Your job is to make sure the clinicians using Circadia every day get value from it, and that the leaders who signed the contract can see that value in their numbers.
What You'll Own
- A book of multi-site accounts with renewal and net-retention targets
- Onboarding and implementation for new facilities, including workflow design with floor staff
- Monthly utilization reviews with facility leaders and quarterly EBRs/QBRs with executive sponsors
- Renewal forecasting and expansion pipeline, reported weekly
- Churn-risk playbooks: spotting low adoption early and turning it around
- Field feedback to Product, with specific workflow examples
Required
- 3+ years in a titled Customer Success Manager or Account Manager role at a B2B SaaS or healthcare-technology company, owning renewals
- Travel to client sites 50% or more of the time within your region. This is a hard requirement.
- You live in the Los Angeles area or will relocate before your start date
- Experience running executive business reviews and reporting on retention, adoption, or utilization metrics
Ideal
- Customers on the provider side of healthcare: skilled nursing, home health, hospitals, or post-acute networks
- Multi-year tenure at one company with progression (CSM to Senior CSM)
- Experience driving adoption among frontline end users, not only executive buyers
Nice to Have
- Management consulting or client-advisory background
- Familiarity with EHR, care-coordination, or clinical-operations software
Why This Role, Why Now
- You'll have the autonomy of a trusted strategic partner.
- You'll own real relationships, see real outcomes, and be part of a mission-driven team that's scaling fast.
At Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. We combine advanced technology with clinical insight to prevent avoidable harm, improve staffing efficiency, and help clinicians focus on what matters most, caring for patients. Join us in building the future of proactive care.
Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.
Taken from Circadia Health's own posting, last seen live on 2 Nov 2026.
The application
Your details, CV and LinkedIn, then 8 questions (4 written).
- 1.Circadia HealthShort answer · optional
- 2.Are you legally authorized to work in the United States for our Company?Yes or no
- 3.Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?Yes or no
- 4.Which market are you applying for? Please note: the LA role is based in-office at our El Segundo HQ. The Chicago and New York roles are hybrid with travel required. You must currently live in the market you select, or be open to relocatingPick any: Los Angeles (in-office, El Segundo HQ) · Chicago (hybrid + travel) · New York (hybrid + travel) · Michigan (hybrid + travel) · Open to more than one
- 5.What city are you currently based in?Written answer
- 6.What is the total ARR of the book you currently or most recently manage, and how many accounts? (e.g., under $1M, $1-2M, $2-3M+)Written answer
- 7.What industries have your customers been in? If healthcare: were you on the health plan / wellness-benefit side, or working directly with clinicians/providers?Written answer
- 8.Why are you interested in this role at Circadia Health?Written answer
From Circadia Health's apply page, checked 2 Nov 2026.
About Circadia Health
Sells an FDA-cleared bedside radar sensor (C200) that tracks breathing, heart rate and bed exits, with predictive AI, EHR integration and a 24/7 virtual nursing team, to skilled nursing, assisted living, home health and home care operators.
Pay schedule: Salary for every role, with variable pay taking the senior AE to about twice base at goal, and a 401(k) named in its postings; the AE and customer success roles travel half the time or more.
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