Customer Success Manager, Enterprise
Taken at the midpoint of its range, $129,211/yr, this role pays less than the middle Customer Success opening on the board today ($153k/yr); the usual band for that kind of seat is $122k–$265k/yr.
The posting
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Responsibilities
- Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
- Manage a book of customers to drive overall account health, including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
- Serve as a trusted payments and product advisor to manage customers by delivering payment performance and industry insights.
- Perform business reviews to align on user priorities, review payments performance metrics, share company product roadmap and provide guidance on how to optimize the value from the company.
- Advocate for the customer to internal stakeholders.
- Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the company user experience.
- In coordination with an account team, support book expansion, identify and surface opportunities to ensure customers are successful.
Minimum requirements
Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business Administration, Management, or a related field, plus four (4) years of experience in enterprise customer success or strategic account management.
Must also have four (4) years of experience in each of the following
- Supporting expansion of complex accounts, including identifying opportunities, driving business outcomes;
- Building and fostering relationships with senior executives in business, product and finance in partnership with the Account Executive and team;
- Working with the account team to perform annual business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize value, and identify product expansion opportunities;
- Driving overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction;
- SaaS; and
- Finance, consulting, and account management.
Salary: $113,672 - $144,750/yr
This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% Telecommuting permitted
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL60
Taken from Stripe's own posting, last seen live on 31 Oct 2026.
The application
Your details and CV, then 15 questions.
- 1.Who is your current or previous employer?Short answer
- 2.What is your current or previous job title?Short answer
- 3.Please select the country where you currently reside.Pick one (31 options)
- 4.Are you currently authorized to work in the US?Yes or no
- 5.Will you require Stripe to sponsor you for a US work permit now or in the future?Yes or no
- 6.If this role offers the option to work from a remote location, do you plan to work remotely?Yes or no
- 7.Have you ever been employed by Stripe or a Stripe affiliate?Yes or no
- 8.Do you opt-in to receive WhatsApp messages from Stripe Recruiting?Yes or no
- 9.If located in the US, in what city and state do you reside?Short answer
- 10.Do you possess 4 years experience with supporting expansion of complex accounts, including identifying opportunities, driving business outcomes?Yes or no
- 11.Do you possess 4 years experience with Building and fostering relationships with senior executives in business, product and finance in partnership with the Account Executive and team?Yes or no
- 12.Do you possess 4 years experience with Working with the account team to perform annual business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, review services satisfaction, shareYes or no
- 13.Do you possess 4 years experience with Driving overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction?Yes or no
- 14.Do you possess 4 years experience with SaaS?Yes or no
- 15.Do you possess 4 years experience with Finance, consulting, and account management?Yes or no
From Stripe's apply page, checked 30 Oct 2026.
About Stripe
Payments, billing and money-movement software sold to startups, platforms and global enterprises.
Pay schedule: Salaried Stripe employee on an OTE plan that mixes base pay with sales commission or a sales bonus; listings name equity among the possible extras.
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