Senior Technical Customer Success Manager - Thailand
The posting
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About the Role
As a Senior Customer Success Manager at Kong, you will be a strategic partner for our key customers, ensuring their long-term success and maximizing the value they derive from our solutions. You will champion customer satisfaction, drive product adoption, and foster strong, enduring relationships.
What You’ll Do
- Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
- Proactively engage with customers to understand their business objectives, challenges, and technical requirements.
- Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes.
- Monitor customer health, analyze usage data, and identify opportunities for process improvements and increased value realization.
- Collaborate cross-functionally with sales, product, and technical support teams to address customer needs and resolve complex issues.
- Leverage strong business communication skills to conduct effective presentations, workshops, and business reviews with executive stakeholders.
- Contribute to the ongoing development and refinement of customer success strategies and best practices.
- Drive customer satisfaction through exceptional customer experience (CX) and proactive relationship management.
- Identify opportunities for upselling and cross-selling, working closely with the Sales Management team.
- Manage and prioritize multiple customer engagements and projects concurrently, demonstrating strong program and project management capabilities.
- Provide technical support guidance and escalation management when necessary, ensuring timely resolution.
What You’ll Bring
- Bachelor's degree in Business, Computer Science, or a related field.
- Proven experience in a customer-facing role, such as Account Management or Customer Success, preferably within a B2B SaaS environment.
- Demonstrated expertise in Customer Relationship Management (CRM) and a deep understanding of customer engagement methodologies.
- Strong analytical skills with the ability to perform Data Analysis and Data Management to derive actionable insights.
- Excellent Business Communications skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
- Experience with Change Management principles and guiding customers through transitions.
- A strong passion for delivering exceptional Customer Experience (CX) and driving Customer Satisfaction.
- Familiarity with Product Management concepts and the ability to articulate product value.
- Proven ability in Program Management and Project Management, with experience managing multiple initiatives simultaneously.
- Understanding of Sales Management principles and the ability to identify growth opportunities.
- Basic understanding of Technical Support processes and ability to troubleshoot common issues.
#LI-SP1
About Kong
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud. For more information, visit www.konghq.com .
Taken from Kong's own posting, last seen live on 2 Nov 2026.
The application
Your details, CV and LinkedIn, then 5 questions (1 written).
- 1.Other website / linksShort answer · optional
- 2.Add anything else you would like to share.Written answer · optional
- 3.Are you legally authorized to work in the country where this position will be worked?Yes or no
- 4.Do you now, or will you in the future, require sponsorship?Yes or no
- 5.If so, what type of visa are you currently on and when does it expire?Short answer
From Kong's apply page, checked 31 Oct 2026.
About Kong
Sells API management, event management and AI gateway software to enterprises that need to secure and govern APIs and LLM traffic.
Pay schedule: Employee pay with uncapped commission, which its AE postings stress, and equity on most US sales offers.
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