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Customer success

Customer Success Manager (m/f/d)

T-Systems logoT-SystemsA Coruña, Bilbao, Gijón, Granada, Reus, Sevilla & Valencia, SpainFull-timeListed 1mo ago
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The posting

Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want

  • Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.
  • Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
  • Active participation in the respective vertical squad of the T Cloud Public.
  • Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
  • Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
  • Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
  • Ensuring customer satisfaction.
  • Participation in the planning and forecasting processes.
  • Transferring customer requirements to the T Cloud Public impediment and demand process.
  • Supporting the further development of cloud handling support.

Qualifications

  • Completed degree in computer science, engineering or comparable training or further education.
  • Good knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development
  • Good knowledge and experience in the field of AI.
  • Good communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
  • Good knowledge of market-relevant cloud ecosystems and experience with partners
  • Good knowledge in the field of cloud (IaaS, PaaS, SaaS).
  • Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
  • Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
  • High resilience, adaptability to dynamically changing processes/startup mentality.
  • Good technical understanding of standardized service provision through platforms.
  • Detailed knowledge of the processes and structures in your own company.
  • Experience in international cooperation with Local Business Units and NatCos.
  • High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
  • Fluent written and spoken English.
  • Willingness to travel nationally and internationally.

Additional Information

**What do we offer you? **

**Work environment & flexibility **

  • International, dynamic and collaborative environment.
  • T-Social: social initiatives (sports, community, health, ...).
  • Hybrid work model (remote/on-site).
  • Flexible working hours.

**Growth & development **

  • Customized training: access to Coursera to learn whatever you want, whenever you want.
  • Weekly language classes (English & German).
  • International Mentoring Sessions & Experience Days.

**Compensation & benefits **

  • Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
  • Telemedicine.
  • Life and accident insurance.
  • Social fund.

**Wellbeing & time off **

  • 26+ working days of vacation per year.
  • Free access to specialist services (medical, legal, wellness).
  • 100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Taken from T-Systems's own posting, last seen live on 1 Nov 2026.

Apply on T-Systems (shows the role here)

About T-Systems

Deutsche Telekom's IT services arm, selling cloud (including its own T Cloud Public), SAP and application services, managed security, AI and connectivity to large companies and public bodies.

Pay schedule: Salaried employment at T-Systems Iberia with a flexible benefits plan, insurance and hybrid work; its postings do not describe a variable or commission scheme.

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