Manager, Renewals
The posting
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
- Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Reports to: Senior Manager, Renewals
Manager, Renewals Responsibilities
- Extends to that of a Senior Renewal Manager.
- Manage Renewals team to ensure healthy weekly activities
- Review weekly forecasts and business outcomes with reps and sales managers. This includes win/loss review so we can iterate our approach based on our success and failures.
- Responsible for all renewals of all contracts and upgrades
- Collaborates with regional Sales and Customer Success leaders
- Hires, coaches and develops Renewal Managers
- Participates in the design and execution of the Renewals Manager playbooks
Manager, Renewals Requirements
- Demonstrated sales or renewals management experience
- Aptitude for continous improvement philosophy and strategy development and execution
About the team
The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth.
How GitLab will support you
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
How GitLab Supports Full-Time Employees
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .
Where you can sell from
Fully remote, for people based in Ireland.
Taken from GitLab's own posting, last seen live on 30 Oct 2026.
The application
Your details, CV and LinkedIn, then 8 questions.
- 1.What's the name you'd prefer us to use throughout the interview process?Short answer · optional
- 2.Do you have professional experience working for a SaaS/software company in a customer-facing role involving renewals, business development, retention, account management, or customer success?Yes or no
- 3.Are you currently located in the United States or Canada?Yes or no
- 4.Will you now or in the future require sponsorship for a visa to remain in your current location?Yes or no
- 5.Are you subject to any employment agreements and/or post-employment restrictions with your current employer or a past employer?Yes or no
- 6.It is important to us to create an accessible and inclusive interview experience. Please let us know if there are any adjustments we can make to assist you during the hiring and interview process.Short answer · optional
- 7.Have you previously worked at or consulted for GitLab?Yes or no
- 8.What is your current country of residence?Pick one (197 options)
From GitLab's apply page, checked 30 Oct 2026.
About GitLab
A single DevSecOps platform for planning, building, securing and shipping software, sold to engineering organizations and the public sector.
Pay schedule: All-remote employee pay: base salary, a sales incentive targeted at up to the size of the base, and stock options covered in its handbook.
Good at growing the accounts you inherit?
Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.
GitLab sales openings in your inbox
We look at GitLab's careers page every hour. Once a week you get its newest sales openings, plus close matches at other companies. Free, and one click stops it.