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Customer success

Technical Account Manager - GCN

Stripe logoStripeSingaporeListed 3mo ago
Apply on Stripe (shows the role here)Before you apply: what we know about Stripe

The posting

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, improve their technical operations, and accelerate their global growth with Stripe.

Responsibilities

  • Provide a Gold Standard Experience to key stakeholders at your assigned accounts
  • Work with the wider Operations team to share current-state information, resources, and knowledge, enabling teams to deliver a Gold Standard Experience through support channels, external documentation, and product or feature feedback and development
  • Build long-term user relationships that strengthen loyalty to Stripe and Stripe products
  • Work across Stripe and users’ organizations to develop and implement operational solutions involving fraud, disputes, declines, product adoption, global expansion, and other areas
  • Partner closely with Customer Success and other user-facing teams to support Stripe users
  • Lead user-facing meetings in person and by video
  • Contribute to the continued design of this support offering and create user-facing content that provides long-term solutions

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • At least 3 years of experience in enterprise-level, client-facing work in the Greater China Region
  • Business-level spoken and written Mandarin Chinese is required because this role leads user meetings and handles technical, operational, and written communications with Mandarin-speaking users in the Greater China market.
  • Strong product judgment, written and verbal communication skills, and a drive to solve complex user problems
  • Ability to lead complex integration conversations in a consultative and proactive manner, build trusted client relationships, and engage in business and technical conversations at multiple levels of an organization
  • Familiarity with application programming interfaces (APIs) and Structured Query Language (SQL), including the ability to explain API concepts, build basic SQL queries, modify more complex queries, troubleshoot technical issues, and work effectively with technical teams

Preferred qualifications

  • An operations-focused approach, with the ability to identify and remove process friction while building processes that can scale
  • Experience managing small- to medium-scale projects
  • Strong organizational skills and the ability to work independently
  • Experience with tools and technologies such as Postman, Xcode, Python, webhooks, and extract, transform, and load (ETL) processes
  • Experience in the payments industry

Taken from Stripe's own posting, last seen live on 31 Oct 2026.

Apply on Stripe (shows the role here)

The application

Your details, then 9 questions.

Have readyCV (optional)Cover letter (optional)
  1. 1.
    Please select the country where you currently reside.Pick one (31 options)
  2. 2.
    Please select the country or countries you anticipate working in for the role in which you are applying.Pick any (30 options)
  3. 3.
    Are you authorized to work in the location(s) you selected in your previous response?Yes or no
  4. 4.
    Will you require Stripe to sponsor you for a work permit now or in the future for the location(s) you selected in in your previous response?Yes or no
  5. 5.
    If this role offers the option to work from a remote location, do you plan to work remotely?Yes or no
  6. 6.
    Have you ever been employed by Stripe or a Stripe affiliate?Yes or no
  7. 7.
    Who is your current or previous employer?Short answer
  8. 8.
    What is your current or previous job title?Short answer
  9. 9.
    Do you opt-in to receive WhatsApp messages from Stripe Recruiting?Yes or no

From Stripe's apply page, checked 30 Oct 2026.

About Stripe

Payments, billing and money-movement software sold to startups, platforms and global enterprises.

Pay schedule: Salaried Stripe employee on an OTE plan that mixes base pay with sales commission or a sales bonus; listings name equity among the possible extras.

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