Account Management

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

What You Will Do

Engage, Grow & Drive Results: Own a portfolio of strategic and enterprise accounts, develop account strategies, strengthen customer relationships, drive retention and expansion, and consistently deliver against revenue and growth targets.

• Own the Account Lifecycle: Manage the customer relationship across the lifecycle - from onboarding and adoption through renewals and expansion - ensuring strong engagement, customer satisfaction, and predictable revenue outcomes.
• Articulate Customer Value: Build trusted relationships with senior executives, understand evolving business challenges, demonstrate Freshworks’ business value and ROI, and position the platform as a strategic technology partner.
• Drive Adoption & Expansion: Identify opportunities to increase product adoption, cross-sell and upsell across the Freshworks portfolio, and develop account plans that maximize customer value and revenue potential.
• Collaborate & Deliver: Partner closely with Customer Success, Solution Engineering, Marketing, Product, Support, and other cross-functional teams to address customer needs, resolve challenges, and deliver an exceptional customer experience.
• Own Account Insights & Forecasting: Maintain a strong understanding of account health, business priorities, renewal risks, whitespace opportunities, and expansion potential. Provide accurate forecasting and actionable account insights.
• Strengthen Customer & Market Presence: Represent Freshworks with key customers across Singapore, build strong executive-level relationships, participate in customer engagements and industry events, and contribute customer insights to strengthen Freshworks’ long-term growth in the SG market.

Qualifications

• Experience that counts: 10+ years of quota-carrying SaaS sales experience in mid-market or enterprise segments, with a proven record of exceeding revenue goals.
• Strategic mindset: Skilled at managing complex sales cycles and engaging multiple stakeholders, including enterprise IT and business decision-makers.
• Domain knowledge: Proficiency in solution selling of software platforms (e.g., ITSM, IT infrastructure, EX/CRM/Customer engagement solutions) that drive operational efficiency and business impact.
• Strong collaborator: Customer-centric approach with the ability to build cross-functional partnerships and deliver results in a matrixed organization.
• Language proficiency: Fluency in English (verbal and written) is required to collaborate effectively with regional and global teams.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.