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Sales engineering

After Sales Engineer

Johnson Controls logoJohnson ControlsQingyuan-Guangdong-ChinaFull-timeListed 1mo ago
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The posting

  • Handle customer complaints and provide effective solutions for feedback issues.
  • Collect feedback on product quality and service, continuously enhance understanding of customer needs, and drive ongoing improvements in the company's quality and service.
  • Actively support the installation, commissioning, and maintenance of new products for emerging markets and key customers to ensure satisfaction.
  • Review warranty parts to ensure the timely supply of necessary components for resolving client issues.
  • Review repair work orders, provide feedback, and finalize cost settlements. Organize communication meetings with the service team to maintain smooth communication.
  • Plan and implement major projects, form relevant project teams, address unexpected issues as they arise, and ensure successful delivery of results.
  • Collect quality information and related data on components, and assist the quality assurance and procurement departments with supplier quality improvement and claims.
  • Conduct after-sales data analysis, complete metric statistics, and prepare reports.

B**.**QUALIFICATIONS

  • Over 3 years of experience as after-sales service or customer quality with a strong understanding of manufacturing processes and workflows.
  • Bachelor's degree or higher in refrigeration engineering or a related field.
  • Proficient in problem-solving tools such as 8D and KT.
  • Fluent in listening, speaking, reading, and writing in English.

Taken from Johnson Controls's own posting, last seen live on 31 Oct 2026.

Apply on Johnson Controls (shows the role here)

About Johnson Controls

HVAC equipment, building automation, fire detection and suppression, security systems and the service contracts that maintain them, sold to building owners, contractors and data center operators.

Pay schedule: Johnson Controls pairs a base salary with a Sales Incentive Plan settled quarterly and annually on the volume and margin of what each rep sells, and many US field postings list a company vehicle, a few a sign-on bonus.

Johnson Controls's sales postings, in full Live feed of Johnson Controls openings The Johnson Controls company page

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