Customer Service Coordinator

Company Description

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

You will be expected to

1. Answer timely and professionally, mails sent by our clients;

2. Contact clients whenever they require and answer their requests about audits, inspections and Lab Testing;

3. Order processing and handling (quotation, entry into system, queries, and follow up);

4. Explain and help clients to book on QIMA's online platform;

5. Follow up on past due invoices with the objective of recovering payments as soon as possible while maintaining a good relationship with clients;

6. Follow any specific matter under the supervision of the Client Service Manager/ Senior Client Service Manager;

7. Respect and apply company rules and policies.

Job Requirements

• College degree or above; 大专及以上，专业不限；
• At least 2 years customer service experience in our industry (3rd party Inspection Company/ Lab or related industry such as buying office, logistics etc) ; 至少 2 年本行业客户服务经验（第三方检验公司/实验室或相关行业，如采购办公室、物流等）；
• Good command of Oral English and writing English, CET 4 or above; 良好的英语口语和书写能力，英语4级或以上；
• Good communication skills and language competence; 良好的沟通和语言表达能力；
• Self-initiated, independent and a good team player. 主动、独立、有良好的团队合作精神。