Customer Success Team Lead
This posting does not state its pay. Customer Success roles that state pay post a typical $142k/yr, in a band of $113k–$253k/yr. How posted pay is measured.
The posting
About Us
Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology.
About The Role
As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence.
Key Responsibilities
- Lead and Mentor Your Team: Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment.
- Drive Customer Success: Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary.
- Achieve Team KPIs: Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success.
- Customer Advocacy: Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience.
Requirements
- Experience: 3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage.
- Leadership Skills: Proven ability to mentor and lead a team, fostering growth both personally and professionally.
- Marketing Expertise: Previous experience in the influencer marketing industry is a significant advantage.
- Data-Driven Mindset: Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making.
- Dynamic and Adaptable: Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results.
- Collaboration: Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.
Taken from Humanz's own posting, last seen live on 4 Nov 2026.
The application
Your details and CV, then 7 questions (1 written).
- 1.HeadlineShort answer · optional
- 2.EducationShort answer · optional
- 3.ExperienceShort answer · optional
- 4.SummaryWritten answer · optional
- 5.Are you legally authorized to work in Israel?Yes or no
- 6.What are your monthly salary expectations in ILS?Short answer
- 7.What is your proficiency level in Hebrew?Pick one: 6456016 · 6456017 · 6456018 · 6456019 · 6456020
From Humanz's apply page, checked 4 Nov 2026.
About Humanz
An AI-assisted creator marketing platform with a managed-service team that runs influencer, UGC, partnership-ad, gifting and affiliate programs for D2C brands, enterprises and agencies in more than 30 markets.
Pay schedule: Base salary plus capped commission for the US closer, salary for customer success staff, and a fixed six-month contract for the South African account director; the postings name no equity or benefits.
Sales roles close to this one
Customer Success Manager (shows the role here)
Humanz · Customer success · Ramat Gan, Israel· 5mo agoDetails
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