Field Engineer
Taken at the midpoint of its range, $220,000/yr, this role pays more than the middle Sales Engineering & Solutions opening on the board today ($195k/yr); the usual band for that kind of seat is $163k–$300k/yr.
The posting
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.
About the Role
As a Field Engineer, you will own the technical scoping and implementation of the most complex requirements that Decagon's enterprise prospects and customers bring to us. You will be the technical expert and trusted advisor to enterprise prospects and customers, proving technical feasibility during the evaluation, and may carry that work through to production.
The role is dynamic and cross-functional. You will build complex integrations, configure and optimize agents that deploy into production environments, partner with Solutions Engineers, Product and Engineering to build features your accounts require, and establish technical credibility with stakeholders across the C-suite, platform engineering, and CX organizations.
In this role, you will
- Own the technical win on Decagon's most critical enterprise opportunities, partnering with Account Executives, Solutions Engineers and Agent Product Managers to build software and agents that turn sophisticated, skeptical buyers into signed customers.
- Design and deliver custom integrations against enterprise telephony and CCaaS platforms, carrying them from prototype through production deployment.
- Configure and optimize enterprise-grade AI agents using Agent Operating Procedures, iterating against production conversation data and instrumenting the metrics required to measure improvement.
- Diagnose and resolve issues in live customer instances across telephony, voice flows, tool calls, and third-party integrations in order to protect at-risk go-lives.
- Lead exploratory discussions with customers to help them understand how they can use AI in their technology stack to unlock business value
- Educate customers on how to extract more value from the Decagon platform through technical enablement
Your background looks something like this
- Have 4+ years experience owning highly ambiguous and technical projects. This includes software engineers, ex-founders, and forward-deployed roles at high-growth technology companies.
- Write production-grade code in Python, SQL, or similar languages.
- You have built integrations against third-party APIs and enterprise systems, and you are comfortable working from unfamiliar documentation to get something working quickly.
- You can hold your own in a technical conversation with a customer's engineering team and translate what you learn into a concrete implementation plan.
- You are comfortable navigating ambiguity and collaborating cross-functionally.
We proudly offer the following benefits for our full-time employees
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Taken from Decagon's own posting, last seen live on 30 Oct 2026.
The application
Your details, LinkedIn and CV, then 4 questions.
- 1.Are you legally authorized to work in the country where this role is located?Yes or no
- 2.Will you now or in the future require visa sponsorship to work in the country this role is located?Yes or no
- 3.What college/university did you attend?Short answer
- 4.Are you excited to work in-office five days a week?Yes or no
From Decagon's apply page, checked 30 Oct 2026.
About Decagon
Conversational AI agents for customer experience across voice, chat, email and SMS.
Pay schedule: Employee OTE with commission, plus an equity grant on most of its sales postings.
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