Sales Development Representative

About EPOS

Backed by Ant International, a global leader in digital payments and financial technology, EPOS is part of Antom's global merchant payment services and a leading provider of Point-of-Sale (POS) digital solutions in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS leverages Antom's digital capabilities as a central hub to serve small and medium-sized businesses across the region with integrated O2O solutions.

With a growing presence across Singapore, Malaysia, and Vietnam, we are expanding our teams across Asia to drive meaningful, impactful changes for businesses worldwide.

Job Summary

We are looking for a Sales Development Representative to support our sales team and ensure seamless customer interactions.

In this role, you will be the first point of contact for potential clients - guiding them through initial inquiries, maintaining accurate records, coordinating appointments, and helping create a smooth and positive customer journey.

This is more than an operations role. It is an opportunity to contribute directly to business growth by ensuring our sales teams are well-supported and our clients receive exceptional service.

Key Responsibilities

• Act as the primary point of contact for client inquiries and provide excellent customer service.
• Schedule and coordinate appointments between potential clients and the sales team.
• Identify potential leads and support overall sales development efforts.
• Maintain accurate and up-to-date client records in the system.
• Collaborate with cross-functional teams to ensure a customer-centric approach.
• Ensure high levels of client satisfaction and smooth operational support at all times.

Requirements

• 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management.
• Experience serving as the first point of contact for clients, with strong communication and interpersonal skills to build rapport and maintain positive relationships with merchants and stakeholders.
• Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email.
• Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively.
• Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency.
• Proficient in English.
• Eligible to work in Malaysia.
• Experience in POS solutions, merchant services, payments, or working with SMEs is an added advantage.
• The ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants.