Technical Account Manager

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Position Overview

We are looking for an execution-focused, highly technical Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solutions (CIS).

In this role, you will serve as a trusted technical advisor to mid-market and enterprise customer portfolios. You will cut through complexity, proactively optimize configurations, and guide customers on architectural best practices across hybrid SaaS, on-premise, and custom application environments.

As a TAM at Okta, you embody a bias for action: you dig into technical details, eliminate architectural friction, and turn post-sales guidance into measurable customer traction.

1. Proactive Technical Leadership & Customer Value

• Strategic Technical Guidance: Partner as the technical counterpart to Customer Success Managers (CSMs) across mid-market and enterprise account portfolios, translating complex customer requirements into tangible business value.
• Architecture & Security Health Checks: Audit customer Okta configurations and deployment architectures to continuously strengthen security posture, accelerate feature adoption, and drive ROI as Okta releases new features.
• Retention & Health Acceleration: Track and influence key account health metrics, using technical insight to drive product usage, reduce friction, and prevent churn.

2. High-Velocity Problem Solving

• Escalation & Technical Advisory: Address reactive technical inquiries and complex architectural blockers rapidly, breaking down multi-layered IAM challenges into simple, actionable steps.
• Executive & Stakeholder Alignment: Build trusted technical relationships with C-level executives, IT directors, architects, and developers, establishing credibility as Okta’s subject matter expert.
• Friction Elimination: Identify recurring implementation bottlenecks across your account portfolio and partner with Product and Engineering to streamline workflows for customer teams.

3. Continuous Learning & Knowledge Enablement

• Product & Domain Expertise: Maintain deep, cutting-edge mastery across Workforce Identity Cloud (WIC), Customer Identity Solutions (CIS), and surrounding identity/security ecosystems.
• Enablement & Content Creation: Drive the creation of technical best-practice guides, architecture patterns, and enablement content for both internal TA teams and external customer groups.
• Thrive in Technology Shifts: Continuously adapt to emerging identity trends, security threats, and AI-driven identity capabilities, ensuring customer environments remain modern and resilient.

Requirements & Qualifications

• 5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Ability to work US Time Zone (preference)
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Solution Architect, Solutions Engineering, Product Management or similar role.
• Understanding of common software development practice. Understanding of identity and surrounding technologies.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels.
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts

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Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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