Customer Success Manager - SMB BR

About the role

At Simetrik, the leading financial operations control platform in Latin America, we are looking for a Customer Success Manager (SMB) In Brazil. We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries, including clients like Mercado Libre, Rappi, Nubank, and Bancolombia.

This role is key for Simetrik: the SMB segment is one of the company's most important growth bets, and the CSM is the person who turns a client that trusts us into a client that grows with us. Here you don't manage accounts, you protect revenue, accelerate adoption, and build expansion. Your impact is measured directly in retention, expansion, and Simetrik's reputation in a strategic market.

If you have experience in SaaS or fintech, speak English fluently, and want to work at a company backed by Goldman Sachs, Tiger Global, and Mastercard that is redefining enterprise financial control, we want to meet you.

In this role you will

• Own the end-to-end customer journey for a portfolio of Mid Market accounts.
• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
• Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
• Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
• Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
• Maintain accurate account context and activity tracking in CRM and internal tooling.

What makes you a strong fit

• Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy - comfortable connecting customer outcomes to revenue impact.
• Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.
• Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.
• High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.
• Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.
• Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.

What will make you stand out

• Experience in organizations known for strong Customer Success rigor (e.g., HubSpot, Salesforce, Oracle, or similar high-performance SaaS environments).
• Familiarity with finance operations, reconciliation processes, enterprise reporting, or data-intensive workflows.
• Hands-on experience with value-based frameworks (e.g., MEDDPICC) and formal ROI/value realization programs.
• Experience supporting complex, technical products where adoption requires translating between operational and executive stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
• 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.
• Experience: SaaS customer-facing roles with enterprise customers; track record in renewals and/or expansions.
• Proficiency with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms.
• Fluent in Portuguese and Spanish (written and spoken); additional languages are a plus.

Benefits

• Well-funded and proven startup with large ambitions and competitive salaries.
• Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% Remote Work (You choose where to work from)
• 500USD a year for you to invest in learning.

Where you can sell from

Fully remote, for people based in Brazil.