Senior Account Director

Company Description

The Klick Group - comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting - is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About our Client Services Craft

Our Client Services craft leads client partnership, strategic stewardship, and operational excellence across the life sciences landscape. We guide clients through complex challenges, orchestrate cross-functional collaboration, and ensure every program aligns to brand objectives while delivering measurable impact.

Job Description

The Senior Account Director leads key client relationships, oversees large-scale programs, and drives account growth by providing strategic guidance and exceptional delivery. This role partners closely with internal teams to ensure flawless execution, regulatory alignment, and a consistently strong client experience. The Senior Account Director builds trusted relationships, identifies opportunities to bring value, and ensures the work reflects Klick’s high standards.

What You’ll Do

• Lead cross-functional teams to deliver programs that meet regulatory, operational, and brand expectations
• Manage project execution to ensure processes are followed and deadlines are met with precision
• Oversee account financials, including budget management, forecasting, and scope alignment
• Identify opportunities for organic growth and contribute to account planning
• Ensure all communications and deliverables reflect Klick’s standards and elevate the client experience

Required

• 8+ years of client service experience in the advertising industry
• 3+ years of pharmaceutical or healthcare advertising experience
• Experience managing a $3M+ book of business
• Proven ability to build and grow relationships at the Associate Director/Director level
• Strong financial acumen, including scope development and budget oversight
• Strong presentation and communication skills

Desired

• Launch experience in pharma or healthcare
• Experience leading client meeting intake, agenda development, follow-ups, and recaps
• Ability to translate client feedback, prioritize changes, and guide internal teams
• Understanding of US pharmaceutical/healthcare marketing regulations
• Comfort and enthusiasm for integrating AI into workflows
• University degree required; MBA a plus

Additional Information

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Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.