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Customer success

Client Success Lead

Pave Bank logoPave BankHong KongFull-timeListed 5mo ago
Apply on Pave Bank (shows the role here)Before you apply: what we know about Pave Bank

The posting

About Pave Bank

Pave Bank is the world’s first programmable business bank. Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences.

About Client Success

The Client Success team ensures our clients successfully adopt, operate, and scale using Pave’s banking platform.

We sit at the intersection of clients, operations, engineering, andcompliance, ensuring that our services are delivered reliably while continuously improving operational efficiency and client experience.

Our goal is to ensure clients derive maximum value from Pave’s platform while maintaining the highest operational and regulatory standards.

Role Overview

As a Client Success Lead, you will be responsible for managing the operational lifecycle of client relationships - from onboarding through ongoing support and operational optimization.

You will ensure clients successfully implement and operate Pave’s banking products while driving operational excellence across client workflows. The role requires strong cross-functional collaboration with Product, Engineering, Compliance, and Risk teams to ensure client needs are addressed while maintaining regulatory integrity.

This role combines client relationship ownership,operational problem-solving, and data-driven decision-making.

Key Responsibilities of Client Success Lead

  • Client Management : Proactively identify opportunities to improve client adoption and operational efficiency.
  • Account Management : Build strong, trusted relationships with client stakeholders to ensure a high-quality service experience.
  • Revenue & Retention : Support initiatives that drive Net Revenue Retention (NRR) through strong client engagement and product adoption.
  • Identify expansion opportunities, including cross-sell and upsell of additional Pave services.
  • Operational Excellence : Identify operational bottlenecks and implement scalable solutions to improve service delivery. Contribute to building internal operational documentation and knowledge bases.
  • Cross-Functional Collaboration : Act as the "voice of the customer" internally, working directly with Engineering, Operations, and Compliance teams to prioritize client-critical initiatives and influence the product roadmap.
  • Risk & Compliance Integration : Work closely with Risk and Compliance teams to ensure all client activities and expansions align with regulatory standards in a complex banking environment.
  • Data Analysis : Monitor client usage patterns and health scores to make proactive operational and resourcing decisions.
  • Client Success Excellence : Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation.

What We’re Looking For

  • Experience : 6+ years of progressive experience in Client Success, Account Management, Client Success, managing enterprise or fintech clients in complex operational environments.
  • Sector Background : Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software.
  • Operational & Compliance Knowledge : Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely.
  • Data & Analytics : Highly analytical and comfortable using data - such as financial projections and health scores - to drive operational results.
  • Global Mindset : Ability to manage international portfolios and work effectively across diverse, global teams.
  • Communication : Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders.
  • Adaptability : Comfort working in a fast-paced, high-growth environment where agility is key.
  • Languages : Fluent in English; Mandarin or any additional languages are considered a bonus.

What We Offer

  • The opportunity to shape the future of programmable banking and define new standards for global business finance.
  • A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation.
  • Competitive compensation and benefits package.
  • Equity in the company - so you're aligned with our growth and success.

Taken from Pave Bank's own posting, last seen live on 2 Nov 2026.

Apply on Pave Bank (shows the role here)

The application

Your details, CV and LinkedIn, then 21 questions (3 written).

Have readyCVLinkedIn
  1. 1.
    Preferred Contact MethodPick one: Telegram · Whatsapp · Line · WeChat · None - Please email me
  2. 2.
    Highest Education QualificationPick one: High School Diploma / GCE A-Levels / IB · Diploma · Bachelor's Degree · Postgraduate Diploma / Certificate · Master's Degree · PhD / Doctorate
  3. 3.
    School / University NameShort answer
  4. 4.
    Faculty / Field of StudyShort answer
  5. 5.
    Do you speak any of the following languages fluently? (Select all that apply)Pick any: English · Mandarin · Malay · Georgian · French · Others
  6. 6.
    If you asked your colleagues to describe you in 3 words, what would they say?Written answer
  7. 7.
    How would your manager or supervisor summarize your work style or strengths in 3 words?Written answer
  8. 8.
    How do you like to be managed to do your best work?Pick one
  9. 9.
    If this role is currently remote and there are plans for office expansion, would you be comfortable transitioning into a hybrid position?Pick one: Yes · No, I'm only open to fully remote roles · N/A, this role is currently hybrid
  10. 10.
    If this role is a hybrid position, would you be comfortable with 3 mandatory working days in the office?Yes or no
  11. 11.
    Monthly Base Salary (Current or Most Recent)Short answer
  12. 12.
    Other Compensation (Bonus, Equity, Allowances, etc.)Short answer · optional
  13. 13.
    CurrencyPick one: MYR · USD · SGD · GEL · EUR
  14. 14.
    Expected Monthly Base SalaryNumber
  15. 15.
    Expected Other CompensationNumber · optional
  16. 16.
    Availability to StartPick one (7 options)
  17. 17.
    Please confirm the location of the role you are applying forPick one (7 options)
  18. 18.
    Are you currently legally authorized to work in the country where this role is based?Yes or no
  19. 19.
    Will you require visa or employer sponsorship to work in this role, either now or in the future?Yes or no
  20. 20.
    Which of the following best describes your current work authorization status?Pick one (8 options)
  21. 21.
    Do you have any disabilities, medical conditions, or special requirements we should be aware of to support you during the recruitment process?Written answer · optional

From Pave Bank's apply page, checked 2 Nov 2026.

About Pave Bank

A Georgian-licensed commercial bank that gives exchanges, OTC desks, payment firms, funds, fintechs and corporates one account for fiat currencies, stablecoins and digital assets, with FX, custody, instant settlement, treasury and API access.

Pay schedule: Full-time employment, hybrid in its hubs and remote for the London and Dubai sales directors; no posting describes commission, bonus or equity.

Pave Bank's sales postings, in full Live feed of Pave Bank openings The Pave Bank company page

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