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Account management

Account Director

Superside logoSupersideRemote, any countryContractListed 8mo ago
Apply on Superside (shows the role here)Before you apply: what we know about Superside

The posting

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner.

This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.

What you’ll do

  • Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.
  • Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
  • Lead renewals and commercial negotiations in partnership with leadership.
  • Build strong relationships with senior stakeholders and procurement teams.
  • Translate customer goals into scalable creative programs and solutions.
  • Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
  • Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
  • Monitor account health, burn rates, and pacing to ensure performance and profitability.
  • Develop ROI-driven business cases that demonstrate the value of Superside’s model.
  • Identify opportunities to leverage AI and automation to improve customer outcomes.
  • Coach and develop PMs and Producers to raise the bar on delivery and customer management.
  • Partner with Creative, Product, and Operations to align on resourcing and execution.

What you'll need to succeed

  • 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.
  • Proven track record of managing and growing enterprise or high-value global accounts.
  • 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
  • Strong commercial acumen with ownership of revenue, retention, and growth targets.
  • Experience working with enterprise, SaaS, D2C, or B2B clients.
  • Proven ability to manage senior stakeholders and navigate complex organizations.
  • Experience leading and developing cross-functional teams.
  • Strong operational mindset with the ability to scale delivery while maintaining quality.
  • Ability to translate business objectives into actionable programs and outcomes.
  • Excellent communication skills with a structured, solution-oriented approach.

Why Join us?

Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.

Remote-first. Customer-led.

Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.

Global team, local impact.

Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.

High performance, low ego.

Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.

Impact meets opportunity.

We’re in the sweet spot - big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.

Grow fast. Lead well.

You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.

About Superside

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension

of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.

Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

Where you can sell from

Fully remote, and open to sellers in any country.

Taken from Superside's own posting, last seen live on 31 Oct 2026.

Apply on Superside (shows the role here)

The application

Your details, CV and LinkedIn, then 11 questions (1 written).

Have readyCVLinkedInX profile (optional)GitHub (optional)Portfolio (optional)Website (optional)
  1. 1.
    What is your age range?Pick one · optional
  2. 2.
    Do you identify as a person with any form of disability? Whether visible or not visible.Pick one · optional
  3. 3.
    Do you have experience in the creative agency?Yes or no
  4. 4.
    Do you have experience with managing B2B accounts?Pick one: Yes, only/mostly B2B · Yes, mix of B2B and B2C · No, only B2C
  5. 5.
    We always try to adjust the role and team to the right candidate, what size of accounts you managed in the past?Pick one
  6. 6.
    English is our working language internally. We brief, discuss and present technical ideas/work in English. How would you rate your own English capabilities?Pick one
  7. 7.
    Where will you be working from?Pick one (7 options)
  8. 8.
    Do you have a valid work permit to work in the country where you plan to work from?Yes or no
  9. 9.
    Do you have any relatives (blood or in law) who work at Superside, or are currently in the interviewing process with Superside? Please note that friends and previous colleagues are not considered relativesYes or no
  10. 10.
    If yes, please mention their name, and the relationship you have with them (e.g., spouse, brother)Written answer · optional
  11. 11.
    Have we met at one of these events?Pick one: Lisbon · Buenos Aires · São Paulo · Montag School · optional

From Superside's apply page, checked 31 Oct 2026.

About Superside

Subscription creative services (ads, video, branding, web and presentation design, AI consulting) for the in-house marketing teams of large companies.

Pay schedule: The global and Latin American roles are listed as contractor engagements and the Toronto group account director as an employee; none of them describes commission or bonus.

Superside's sales postings, in full Live feed of Superside openings The Superside company page

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