Associate, Account Management
The posting
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience - fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
- Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
- Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
- Design and improve the aftersales process by streamlining the operations and the CRM system
- Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
- Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
- Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
Qualifications
- Bachelor’s degree graduate
- Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
- Great interpersonal and communication skills in person, strong negotiation skills
- A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
- Endurance and perseverance in the process of follow up on partner restaurants
- Pleasant personality, high level of enthusiasm and commitment
- Ability to work structured and efficiently organize the communication process with our partners
- Team player, self-motivated with the ability to work self-reliant
- Keen interest and good understanding of building relationships with clients
- Required language(s): English and Filipino
Taken from Delivery Hero's own posting, last seen live on 1 Nov 2026.
About Delivery Hero
A Berlin-based group of local delivery apps (Glovo, PedidosYa, foodpanda, talabat, HungerStation, foodora, efood and others) in around 65 countries, whose sellers sign restaurants, grocers and shops onto the apps and sell advertising on them to brands and agencies.
Pay schedule: Salaried staff of each local app, with a quarterly performance bonus (30% of base in the Italian postings, an equity plan for some roles) and local perks such as private health insurance, food vouchers, free delivery, sports cards and two home-office days a week; some Latin American seats are fixed-term contracts.
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