Customer Success Manager
The posting
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
As a Customer Success Manager, you will manage some of DigiCert’s largest Enterprise PKI, IOT and TLS clients where you will be responsible for building and maintaining strong relationships. The role serves as a primary point of contact, ensuring the client’s needs and objectives are met through proactive communication, strategic planning and cross functional collaboration with internal teams such a Product, Services, Support and Compliance and Sales
DigiCert’s Premium clients receive a higher level of support, faster response times, proactive information about service updates and support escalation to make sure they receive the right level of service at the appropriate time. The ideal candidate will be adept at managing multiple accounts, resolving issues quickly and identifying opportunities to drive growth and enhance client satisfaction.
What you will do
- Understand and articulate a customer’s business objectives and the impact DigiCert’s solutions have on their business objectives
- Understand how our customers are utilizing DigiCert’s security solutions and recommend additional features that can be leveraged to increase their security posture
- Develop and proactively manage strong relationships with internal personnel in all functional areas of DigiCert including Sales, Support and Product Management
- Present customer business reviews to executive business owners and technical customer contacts as well as internal stake holders
- Monitor service renewals and expirations to avoid disruption to service
- Communicate upcoming changes which may impact services
- Provide expert level escalation management techniques and effectively communicate ongoing status of technical issues to key stakeholders
- Manage customer lifecycle to ensure customer’s business goals are met and they realize value in their investment
- Drive and maintain a high level of customer satisfaction
- Assist Sales account managers with the renewal of all entitlements and solutions for your customers
- Provide accurate and timely reporting to meet both internal and customer requirements
- Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy your customer’s needs (i.e., Security+ certification)
What you will have
- 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector.
- Fluency in Dutch, Spanish, and/or French would be considered advantageous
- Previous experience with Sales Engineering, Customer Service, or other customer-facing roles (desired)
- Previous experience with project management / PMP, CAPM, or other Project Management certification (desired)
- Tertiary qualification (advantageous)
- Digital Security Industry certification (advantageous)
- Experience with CRM tools such as MS Office Suite and Salesforce.
- Demonstrable ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals and can communicate effectively in group settings as well as to senior management
- Ability to analyse complex situations and work cross-functionally towards a solution
- Demonstrates the ability to use organizational skills to create a productive process that the larger team can understand and follow efficiently
- Strong organizational skills and very detail oriented, with experience developing and maintaining best practices
- Experience working with enterprise customers, with the ability to diffuse complex customer challenges
- Customer Centric mindset, with a focus on delivering exceptional service and understanding client needs
- Excellent written and verbal communications skills
Benefits
- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Business travel insurance and global employee support programs
To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
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Taken from DigiCert's own posting, last seen live on 2 Nov 2026.
The application
Your details, CV and LinkedIn, then 9 questions.
- 1.Have you completed secondary education or its equivalent?Yes or no · optional
- 2.Are you legally authorized to work in the country in which this role is located?Yes or no
- 3.Will you now or in the future require sponsorship to work in the country where this role is based?Yes or no
- 4.Please confirm the Country in which you currently reside?Pick one (10 options)
- 5.If the country you currently live in is NOT listed in the question above, please confirm in which country you live?Short answer · optional
- 6.What are your salary expectations for this role?Short answer
- 7.As part of the employment process, all candidates are subject to employment and education verification, as well as a comprehensive background check, in accordance with applicable laws and company policies. I understand that I will be providYes or no
- 8.I understand that all information provided in my application must be accurate and truthful, and that any misrepresentation may result in disqualification from the hiring process or termination of employment if discovered after hire.Yes or no
- 9.Do you have professional fluency in any of the following languages? (Select all that apply)Pick any: Dutch · Spanish · French · None of the above
From DigiCert's apply page, checked 2 Nov 2026.
About DigiCert
Sells TLS/SSL and code signing certificates, private PKI, certificate lifecycle automation, DNS and identity for devices, software and AI agents on its DigiCert ONE platform, to enterprise security and IT teams and public sector bodies.
Pay schedule: Base plus variable, split about 50/50 for account executives and 70/30 for solutions engineers, with uncapped commission named on some roles, Achievers Club awards, and US benefits that include a 401(k) or RRSP match, paid parental leave and gym reimbursement.
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