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Customer success

Customer Success Manager - Commercial Segment

Pure Storage logoPure Storage$82,000–$171,000/yrLehi, Utah; Raleigh, North Carolina; Santa Clara, CaliforniaListed 1w ago
Apply on Pure Storage (shows the role here)Before you apply: what we know about Pure Storage

Taken at the midpoint of its range, $126,500/yr, this role pays less than the middle Customer Success opening on the board today ($153k/yr); the usual band for that kind of seat is $122k–$265k/yr.

The posting

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work - work that changes the world - is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a Customer Success Manager (CSM) supporting the Commercial Segment, you will serve as the premier customer advocate, trusted advisor, and storage subject matter expert across a key portfolio of enterprise accounts . In this role, you will bridge relationships across cross-functional teams (Engineering, Product Management, Finance, Support, and Executive Leadership) to personalize the customer journey and maximize value realization . By translating complex business and technical requirements into actionable account strategies, you will directly safeguard and elevate Everpure’s industry-leading Net Promoter Score . You’ll also play a pivotal role in shaping our digital transformation by helping design the scalable processes, systems, and programs that power our continued global expansion .

WHAT YOU'LL DO

  • Drive End-to-End Account Ownership & Retention: Lead vital customer lifecycle activities - including onboarding, adoption, consumption optimization, advocacy, and renewals - to secure maximum value realization and long-term customer satisfaction .
  • Conduct Strategic & Operational Reviews: Establish and deliver monthly and quarterly business reviews (MBOs/QBRs) to align technology roadmaps, capacity planning, hardware utilization, and expansion opportunities across key enterprise stakeholders, partners, and internal leadership .
  • Champion Cross-Functional Alignment: Serve as the central conduit between the customer and cross-functional teams (Sales, Product Management, Engineering, Support, and Executive leadership) to streamline communication, mitigate risks, and resolve escalations rapidly .
  • Guide Technical & Programmatic Enablement: Act as a subject matter expert for the Everpure Evergreen Subscription program, offering technical recommendations on data center environment utilization, migration strategies, and deployment best practices .
  • Build Scalable Customer Success Operations: Contribute to internal initiatives, programs, and tools that enhance operational effectiveness, refine post-sales service delivery models, and support Everpure's scaling business lines .

WHAT YOU BRING

  • Experience: 5+ years of experience in a customer-facing, account management role and 2+ years experience in a Customer Success role/
  • Customer Success & Technical Account Expertise: Proven success in customer-facing account management or customer success roles within enterprise IT, data center environments, or SaaS/as-a-Service platforms, with a strong ability to manage complex, multi-stakeholder relationships .
  • Technical Communication & Strategic Problem Solving: Ability to articulate technical storage and data center concepts clearly to both technical engineers and executive-level audiences, connecting technical capabilities directly to business outcomes .
  • Cross-Functional Collaboration & Escalation Management: Demonstrated track record of orchestrating internal resources across engineering, support, sales, and executive teams to navigate critical escalations, execute account action plans, and drive joint growth initiatives .
  • Adaptability & Continuous Improvement: Ability to exercise independent judgment and thrive in a fast-paced environment by helping define, refine, and operationalize processes within evolving business functions .

Location & Work Environment: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, North Carolina or Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave .

#LI-ONSITE

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is

$82,000 - $171,000 USD

WHAT YOU CAN EXPECT FROM US

  • Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
  • Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
  • Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Taken from Pure Storage's own posting, last seen live on 31 Oct 2026.

Apply on Pure Storage (shows the role here)

The application

Your details, CV and portfolio, then 15 questions (7 written).

Have readyCVPortfolioCover letter (optional)LinkedIn (optional)
  1. 1.
    Have you previously worked for Everpure (formerly Pure Storage)?Pick one: No · Yes · Current Contractor · Former Contractor
  2. 2.
    Who is your current (or most recent) employer?Short answer
  3. 3.
    What is your current (or most recent) title?Short answer
  4. 4.
    Personal Information PolicyPick any: Acknowledge/Confirm
  5. 5.
    Does the deemed export rule affect your employment by Everpure?Yes or no
  6. 6.
    Are you authorized to work in the country you are applying to work in?Yes or no
  7. 7.
    Will you now or in the future require sponsorship for employment visa status?Yes or no
  8. 8.
    How many years of experience do you have in a customer-facing, account management role? List the years of experience and role title(s) below.Written answer
  9. 9.
    What is your motivation for seeking a new career opportunity?Written answer
  10. 10.
    Domain aptitude: How comfortable are you with enterprise storage concepts, and where do you feel less sure?Written answer
  11. 11.
    Outreach resilience: Think of an account that stopped responding to you. What did you try, and what happened? How did you reach other people at the customer, and what did you offer to give them a reason to re-engage? At what point did you dWritten answer
  12. 12.
    Sales partnership and expansion: Tell me about a time you worked with an Account Executive on an expansion. How did you spot the opportunity, and how did you hand it off?”Written answer
  13. 13.
    Process and CRM hygiene: How do you keep your customer notes and activity up to date? Tell me about your routine for logging calls and meetings.Written answer
  14. 14.
    Are you located in North Carolina, Lehi or Santa Clara? If so, are you able to work onsite 5 days a week?Written answer
  15. 15.
    How many years of Customer Success experience do you currently have?Short answer

From Pure Storage's apply page, checked 30 Oct 2026.

About Pure Storage

All-flash storage, Evergreen subscriptions and Portworx for enterprises and public agencies, now sold under the Everpure name.

Pay schedule: Base salary on the company payroll, with incentive pay and equity where the role qualifies.

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