Inside Sales Management Specialist – Serial Products

Company Description

KOSTAL Group is a globally active, family-owned German company renowned for delivering innovative, market-leading solutions in the solar and automotive industries. Founded in 1912, the company has grown into a worldwide organization with around 20,000 employees across 47 locations in 22 countries.

As part of its continued expansion, KOSTAL established KOSTAL Business Services (KBS) in 2022, marking the launch of its first Business Service Centre in Hungary. This hub provides high-level support across key functions including IT, finance, procurement, master data, sales, and human resources.

Designed as a global centre of excellence, KBS focuses on delivering complex, high value-added services that strengthen and support KOSTAL’s international operations.

Overall Purpose of Job

As an Inside Sales Management Specialist – Serial Products, you are a key interface between KOSTAL and its customers and an integral member of the Customer Sales Team for Serial Products.

The position is responsible for the commercial and operational support of serial products throughout the complete product lifecycle, from acquisition / SOP through EOP. The role manages customer-related commercial activities, coordinates internal stakeholders and ensures that customer requirements are translated into timely and commercially sound solutions.

The position acts as a customer-oriented interface to Key Account Management, Sales, Project Management, Finance, R&D, Product Management and other relevant functions. The role requires a strong understanding of customer requirements, sales processes and commercial responsibilities, as well as the ability to independently manage assigned topics and drive them to completion.

Main tasks, roles and responsibilities

• Provide commercial and operational back-office support for assigned serial products and customer accounts throughout the product lifecycle from SOP to EOP.
• Manage and coordinate project quotation documentation for serial parts, ensuring complete and accurate commercial information for review and submission by the responsible Key Account Manager / Account Manager / Inside Sales representative
• Prepare and manage standard quotations for serial parts based on customer requirements, internal pricing information and applicable commercial guidelines.
• Coordinate and prepare sample quotations for serial parts, ensuring alignment with customer requirements and internal stakeholders.
• Prepare and coordinate pricing and CBD (Cost Breakdown) information to support customer price negotiations led by the responsible Key Account Manager / Account Manager / Inside Sales representative. Manage topics related to customer-owned capacity and replacement tools, including coordination with relevant internal functions and customers.
• Support the management of accounts receivables and debit notes in cooperation with Finance and the relevant customer-facing functions.
• Manage and coordinate Non-Trade Business activities related to assigned customers and products.
• Coordinate and support change management activities, including GW8, ensuring commercial implications and customer requirements are appropriately addressed.
• Support the responsible Key Account Manager / Account Manager / Inside Sales representative by preparing information and coordinating internal clarification for customer requests and commercial inquiries. Coordinate cross-functional activities with Key Account Managers, Inside Sales representative, Project Management, Finance, R&D, Product Management, Operations and other relevant departments.
• Monitor open commercial topics and proactively drive actions towards resolution.
• Maintain accurate customer and product-related data in relevant ERP, CRM and other systems.
• Support the preparation of customer meetings, presentations and commercial documentation where required.
• Participate in internal meetings and support the preparation and follow-up of customer meetings where required.
• Contribute to continuous improvement of customer-facing sales processes and tools.
• Prepare reports and analyses related to assigned customers, products and commercial activities.
• Participate in projects and other activities related to the development and improvement of Inside Sales processes.
• Ensure compliance with company policies, procedures and applicable commercial guidelines.

Experiences and requirements

• Bachelor's degree or higher, preferably in Business Administration, Economics, Engineering, Supply Chain Management or another relevant field.
• Minimum 2 years of professional experience in Sales, Inside Sales, Sales Support, Customer Service, Commercial Operations or a comparable role.
• Experience in the automotive industry or another manufacturing environment is an advantage.
• Experience in customer-facing commercial activities and/or quotation management is preferred.
• Proficiency in MS Windows, Outlook, Excel, CRM software (Salesforce), and SAP ERP syst
• Fluent English
• German or another European language is an advantage.

Required Skills and Competencies

• Strong customer orientation and service mindset.
• Good understanding of Inside Sales and commercial processes.
• Ability to coordinate assigned support topics independently and follow them through to completion.
• Strong communication and stakeholder management skills.
• Good negotiation and problem-solving skills.
• Structured and reliable way of working.
• Ability to coordinate multiple topics and priorities simultaneously.
• Good analytical skills with the ability to understand commercial data.
• Proactive approach and ownership of assigned responsibilities.
• Ability to work effectively in a cross-functional and international environment.
• Team-oriented approach with the ability to build effective relationships with customers and internal stakeholders.

What do we offer

• Flexible working conditions with remote work possibility (in-person presence is required from time to time), you can have a real work-life balance
• Modern, newly renovated, sustainable office with parking space and bicycle storage area in the heart of Budapest
• Supportive, diverse and highly skilled community
• Ability to really make a difference and build new processes from scratch, you can participate in the formation and shape of the BSC processes
• KOSTAL is a dynamically developing company, an independent, family-run business which provides much flexibility
• You can enjoy our value-oriented work culture: we are down-to-earth, appreciative, inspiring and innovative