Reservation Sales & Service Agent
The posting
Where passion drives life, join us at Accor!
As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.
With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.
If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let’s shape the future together!
Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.
✨ Hospitality is a work of heart.
💛 Join us and become a Heartist®.
Swissôtel The Bosphorus, Istanbul
As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.
🌟 Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.
🛎 Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa.
🚀 Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?
Job Description
- Handle incoming reservation requests via phone, email, and online platforms
- Provide guests with information about room types, rates, hotel facilities, and promotions
- Process, modify, and cancel reservations accurately in the hotel management system
- Upsell hotel rooms, packages, and additional services to increase revenue
- Maintain updated knowledge of room availability and pricing
- Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth guest experiences
- Respond professionally to guest inquiries and complaints
- Prepare reservation reports and maintain accurate guest records
- Support group bookings and corporate account reservations when needed
- Ensure compliance with hotel policies and service standards
Qualifications
- Degree in Hospitality, Tourism or a related field (preferred)
- Minimum 2 years of experience in a similar role
- Previous experience in hospitality, reservations, or customer service preferred
- Strong verbal and written communication skills in English
- Excellent customer service and interpersonal skills
- Ability to work under pressure and manage multiple tasks
- Knowledge of hotel reservation systems (Opera).
- Sales-oriented mindset with upselling abilities
- Good organizational and problem-solving skills
- Flexibility to work shifts
Taken from Accor's own posting, last seen live on 2 Nov 2026.
About Accor
A hotel group of more than 45 brands and about 5,800 hotels, from Raffles, Fairmont and Sofitel to Novotel, Mercure and ibis, whose property sales teams sell rooms, meeting space, weddings and catering to corporate travel buyers, MICE planners, the travel trade and event clients.
Pay schedule: Salaried property sales staff, with bonus potential in some postings (quarterly and annual at Sofitel New York, monthly at VeryChic), Accor's employee benefit card for discounted rooms at its hotels worldwide, learning programs, extended health cover in New York, and a four-day full-time week with no pay cut at 25hours in Berlin.
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