Senior Customer Success Manager
The posting
Job Description
As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform (previously known as Selligent Marketing Cloud) to drive a Consumer First Marketing program.
Responsibilities
- Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices
- Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Zeta Global products and services
- Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
- Partner with cross-functional teams, such as Technical Architects and Deliverability experts and be accountable for delivery of sound solutions
- Collaborate with Partners in the Zeta Global eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Selligent platform
Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.
Required Skills
- A deep understanding and passion for email/SMS/Push Notifications/Website personalization
- 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
- Comfort working in highly flexible, entrepreneurial environment
- Proven success working in cross functional teams
- Strong ability to establish priorities and make decisions
- Strong project planning and management skills
- Outstanding oral and written communication and presentation skills
- Strong team building and interpersonal skills
- Undergraduate degree in business, marketing or related field
- Some travel required (less than 20%)
- Fluency in Dutch and English is required
Offer
- An interesting job in a fast growing company
- Chance to work with global teams and brands, with international travel
- The opportunity of learning in a stimulating environment
- Competitive salary and benefits based on your experience
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
Taken from Zeta Global's own posting, last seen live on 2 Nov 2026.
The application
Your details, CV and LinkedIn, then 5 questions.
- 1.Where do you currently reside?Short answer
- 2.Desired SalaryShort answer
- 3.Do you have any familial or close personal relationships with a current Zeta employee?Yes or no
- 4.Are you able to work in the Belgium?Yes or no
- 5.Will you now or in the future require sponsorship for Employment Visa status?Yes or no
From Zeta Global's apply page, checked 2 Nov 2026.
About Zeta Global
An AI marketing platform and data cloud (CRM messaging, CDP, loyalty, advertising and analytics) sold to enterprise brands, retailers and their agencies.
Pay schedule: Seller postings quote a single total compensation range that does not show the base and commission split, customer success roles quote salary, and the Atlanta director seat is hybrid one to two days a week.
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