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Customer success

Team Leader, ERM Customer Success Americas

Check Point logoCheck PointRemote from United StatesFull-timeListed 3w ago
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The posting

Company Description

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Team Leader to bolster our Customer Success team.

If you're driven by the challenge of enhancing the team and our cybersecurity solutions and fostering client relationships, we invite you to apply now!

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Job Description

  • Manage a team of CSM's across the Americas
  • Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
  • Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization
  • Champion customers' interests, influencing product direction and enhancements
  • Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
  • Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
  • Spearhead internal process enhancements tailored to customer requirements
  • Gather and channel customer feedback, reinforcing their voice within Cyberint's framework

Qualifications

  • Minimum of 6 years in a customer-centric role within B2B sectors
  • Comprehensive understanding of the cybersecurity landscape
  • 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
  • 3-4 years of Team Leadership experience
  • Bachelor's degree in Engineering or a relevant discipline
  • Prior experience in account management and/or commercial roles
  • Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)
  • Bi-lingual w/Spanish is considered a distinct advantage

Must be eligible to work in the United States without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

LI-GU1

Additional Information

All your information will be kept confidential according to EEO guidelines.

Where you can sell from

Fully remote, for people based in United States.

Taken from Check Point's own posting, last seen live on 1 Nov 2026.

Apply on Check Point (shows the role here)

About Check Point

Sells Quantum firewalls, CloudGuard cloud protection, Harmony email, endpoint and SaaS security, SASE and exposure management to enterprises, governments and smaller businesses, entirely through channel partners.

Pay schedule: Base salary plus an annual bonus or revenue-based sales incentive; US staff get a 401(k) with company match, stock awards and an employee stock purchase plan.

Check Point's sales postings, in full Live feed of Check Point openings The Check Point company page

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