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Sales leadership

Head of Support

Boom logoBoom$100,000–$140,000/yrAustin TexasFull-timeListed 4mo ago
Apply on Boom (shows the role here)Before you apply: what we know about Boom

Taken at the midpoint of its range, $120,000/yr, this role pays less than the middle Sales Leadership opening on the board today ($193k/yr); the usual band for that kind of seat is $147k–$400k/yr.

The posting

Our mission

Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon). It’s backed by investors such as Starting Line , Clocktower Ventures , Mischief VC (CEO of Plaid Zach Perret’s fund), Gilgamesh Ventures (Petal co-founders), and angels such as William Hockey (CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman , Business Insider , HousingWire , and more.

Opportunity

As Head of Customer Support, you’ll own how Boom shows up for every customer: applicants, renters and property managers. That covers BoomScreen, BoomReport, the Boom App and the Boom Platform. You’ll lead a support team of about 25 and be the escalation point for our offshore operations team in the Philippines. You’ll also work closely with Customer Success, Product and Engineering to make support a competitive advantage.

  • Lead a 25-person support team and handle escalations for our Philippines ops team
  • Own support metrics: SLA, CSAT and time-to-resolution
  • Modernize support with AI-assisted resolution and in-product help
  • Turn customer feedback into priorities for Product and Engineering

What you’ll bring

  • 5+ years in support, including 3+ years managing teams (offshore experience a plus)
  • A record of improving support metrics
  • Hands-on Intercom, Zendesk or similar (Intercom/Fin preferred)
  • Experience supporting both consumer and B2B customers
  • Based in (or willing to relocate to) Austin, TX; Boom is an in-office company

Benefits of working at Boom

  • Competitive salary with stock options
  • Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
  • 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it)
  • Company-issued laptop/MacBook
  • Company-sponsored training & development
  • Regular off-sites, retreats, and other company-sponsored events and travel opportunities

Taken from Boom's own posting, last seen live on 1 Nov 2026.

Apply on Boom (shows the role here)

About Boom

BoomCRM for AI-run leasing, BoomScreen tenant screening and BoomReport rent reporting to the three credit bureaus, sold to property managers and owners of multifamily, single-family rental and manufactured housing, with a Boom app renters use to build credit.

Pay schedule: Sellers earn a base plus commission with stock options sized as a percentage range per role, and the postings list health, dental and vision cover that pays half of dependents' cost, 15 days of PTO, 3 sick days and 11 federal holidays.

Boom's sales postings, in full Live feed of Boom openings The Boom company page

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