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Account management

Sr Account Manager, EMEA

Customer.io logoCustomer.ioRemote from United Kingdom, IrelandListed 2mo ago
Apply on Customer.io (shows the role here)Before you apply: what we know about Customer.io

The posting

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Matt Lane, Manager of Account Management at Customer.io , and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role - you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.

What we value

  • Commercial ownership - you treat your book of business like it's yours, because it is
  • Forecasting discipline and data-driven decision-making, not gut feel
  • Multi-threaded relationships - you build trust across the org, not just with one champion
  • Expansion through value, not feature gates or mechanical levers
  • Close partnership with Customer Success - you see CS as a collaborator, not a handoff

What you'll do

  • Own the full commercial strategy for a portfolio of mid-market and enterprise accounts - renewals, expansion, and churn mitigation
  • Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
  • Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
  • Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
  • Partner closely with Customer Success on account health and with Sales on expansion deals
  • Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

What we're looking for

  • 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
  • Experience managing $5m ARR, predominantly in the MM space
  • Proven ability to grow customer spend outside of overages or true-ups - genuine expansion through adoption and value articulation
  • A forecasting methodology you can walk through clearly - it doesn't need to be a named framework, just logic you own
  • Comfortable pulling usage data, tracking health scores, and building your own dashboards
  • Strong communicator - clear and persuasive with both technical and non-technical stakeholders
  • Based in the UK or Ireland

Compensation & Benefits

We believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

  • 30-minute video call with a Recruiter
  • 45-minute video call with the Hiring Manager
  • Take-Home Assignment
  • 1-hour Assignment Review Call with the team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read - apply now.

Where you can sell from

Fully remote, for people based in United Kingdom and Ireland.

Taken from Customer.io's own posting, last seen live on 31 Oct 2026.

Apply on Customer.io (shows the role here)

The application

Your details, CV and LinkedIn, then 13 questions.

Have readyCVLinkedInCover letter (optional)
  1. 1.
    What country are you located in?Pick one (9 options)
  2. 2.
    How many years have you worked for a B2B SaaS company?Pick one: None, but I'm looking to gain the experience · 1 year · 2 years · 3 years · 4 years · 5+ years
  3. 3.
    Which best describes your responsibility for commercial outcomes (retention and/or growth)?Pick one
  4. 4.
    If you have owned any retention and/or expansion target (individual or team), list:Short answer
  5. 5.
    What range of customer accounts best describes your recent experience?Pick any: 1-10 · 10-50 · 50-100 · 100-200 · 200-300 · 400+
  6. 6.
    How many years of experience do you have in customer-facing roles such as. Sr Account Management, Sr Customer Success, Sales, or a similar function?Pick one: None, but I'm looking to gain the experience · 1 year · 2 years · 3 years · 4 years · 5+ years
  7. 7.
    Which customer segment best describes the accounts you most recently managed?Pick any: SMB (under $30K ARR) · Mid-Market ($30K-$100K ARR) · Enterprise ($100K+ ARR) · N/A
  8. 8.
    Do you speak any of the following languages?Pick any (7 options)
  9. 9.
    In the country where you plan to work, will you now or in the future require employment visa or work authorization sponsorship?Yes or no
  10. 10.
    How did your hear about this job?Short answer
  11. 11.
    Do you currently work for, or have you worked for, a company or partner agency that uses Customer.io in the past 2 years?Yes or no
  12. 12.
    If you answered “Yes" to the question above, please list the company or partner agency name(s).Short answer
  13. 13.
    Are you located in the United Kingdom or Ireland currently?Yes or no

From Customer.io's apply page, checked 30 Oct 2026.

About Customer.io

Sells a customer engagement platform for automated email, push, SMS and in-app messaging to product and marketing teams.

Pay schedule: A 50/50 split of base and variable on its AE plans, with a stock option grant included in each sales offer.

Customer.io's sales postings, in full Live feed of Customer.io openings The Customer.io company page

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