Account Manager
City Wide Facility Solutions~$67.5k–$100k/yrtypicalPerrysburg, United States, ToledoFull-timeListed 1mo agoTools for this application (partners): NEWCV (opens in new tab) (resume) · LoopCV (opens in new tab) (tracking) · Frontline Coach (opens in new tab) (interview practice) · UpLead (opens in new tab) (hiring manager's email) · Aragon AI (opens in new tab) (headshot) what each does
This posting does not state its pay. Account Management & Renewals roles that state pay post a typical $130k/yr, in a band of $95k–$260k/yr. How posted pay is measured.
The posting
Build Relationships. Solve Problems. Grow Your Career.
City Wide Facility Solutions of Northwest Ohio is looking for an Account Manager to manage an established portfolio of commercial clients throughout Northwest Ohio. In this role, you'll become a trusted advisor to your clients, ensuring their facilities are maintained to the highest standards while identifying opportunities to provide additional solutions that help their businesses operate more efficiently.
No two days are the same. You'll spend time visiting client facilities, meeting with business owners and property managers, solving problems, coordinating with our independent contractors, and ensuring clients receive exceptional service. If you enjoy autonomy, relationship-building, and seeing the results of your efforts, this is an outstanding opportunity.
Why Join City Wide?
At City Wide, we believe our people are our greatest asset. We invest in our team and reward performance.
We offer
· Competitive base salary
· Uncapped commission on additional maintenance services and facility supply sales
· Client retention bonus for maintaining greater than 90% retention
· Opportunity to earn our annual President's Club trip as a top performer
· 401(k) with employer match
· Monthly car allowance
· Paid Time Off
· Ongoing training, coaching, and professional development
· Supportive leadership team committed to your success
· Positive, collaborative culture where your contributions matter
What You'll Do
· Build long-term client relationships through regular facility visits and proactive communication.
· Conduct routine quality inspections to ensure exceptional service.
· Respond quickly to client concerns and coordinate solutions with our contractor network.
· Identify opportunities to expand existing client relationships through additional facility maintenance services and products.
· Prepare pricing, proposals, and service recommendations.
· Coordinate new client onboarding and ensure a seamless startup experience.
· Recruit, support, and maintain relationships with independent contractors.
· Partner with Night Managers to ensure consistent service quality.
· Maintain accurate client records, inspection reports, and activity notes within our CRM system.
· Work closely with the Sales Team to identify growth opportunities within existing accounts.
· Protect and grow an established book of business through exceptional customer service.
What Makes Someone Successful?
· Relationship-focused professionals who genuinely enjoy helping clients succeed.
· Organized and detail oriented.
· Comfortable managing multiple priorities and working independently.
· Strong problem-solvers who take ownership and follow through.
· Motivated by performance-based incentives and professional growth.
· Confident communicators who build trust and credibility.
· Adaptable professionals who thrive in a fast-paced environment.
Qualifications
· 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Services, Operations, or a similar client-facing role.
· Strong customer service and relationship management skills.
· Excellent verbal and written communication skills.
· Proficient with Microsoft Office and CRM software.
· Valid driver's license, reliable transportation, and the ability to travel throughout Northwest Ohio to visit client locations.
· Experience in facilities, building maintenance, property management, or service-based industries is a plus.
· Bilingual English/Spanish is a plus, but not required.
About City Wide Facility Solutions
City Wide Facility Solutions is the nation's leading management company in the building maintenance industry. We simplify facility management by coordinating janitorial services and more than 20 additional building maintenance solutions through our network of trusted service providers.
Our mission is simple: help our clients save time, solve problems, and maintain facilities they can be proud of.
If you're looking for a career where your work matters, your effort is rewarded, and you have the opportunity to grow professionally while making a difference every day, we'd love to hear from you.
Taken from City Wide Facility Solutions's own posting, last seen live on 6 Nov 2026.
The application
Your details and CV, then 18 questions (4 written).
- 1.HeadlineShort answer · optional
- 2.EducationShort answer · optional
- 3.ExperienceShort answer · optional
- 4.SummaryWritten answer · optional
- 5.Can you provide proof that you are legally eligible for employment in the US?Yes or no · optional
- 6.Have you previously been employed by City Wide?Yes or no
- 7.Have you interviewed for a City Wide job in the last 12 months?Yes or no · optional
- 8.By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) may be contingent upon the results.Yes or no
- 9.By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer.Yes or no
- 10.Have you ever been convicted of a crime (i.e., felony, misdemeanor)Pick any: 206705 · 206706 · optional
- 11.If yes, please explain.Written answer · optional
- 12.Do you have 3+ years experience in an Account Management, Client Relations/Retention or other similar role?Yes or no
- 13.Do you have 3+ years experience in a client retention role, with goals or metrics to demonstrate success?Yes or no
- 14.Have you achieved or exceeded client retention or satisfaction goals set for you?Yes or no
- 15.This positions requires proficiency in a CRM system (Client Relationship Management). What system (s) are you proficient in to track client activity?Short answer
- 16.Have you been responsible for managing vendor relationships in a past role?Yes or no
- 17.Why are you interested in this position with City Wide?Written answer
- 18.What is your desired total compensation?Written answer
From City Wide Facility Solutions's apply page, checked 5 Nov 2026.
About City Wide Facility Solutions
Janitorial and building maintenance contracts (cleaning plus handyman, repair, landscaping and tenant improvement work carried out by independent contractors it hires and inspects), sold to offices, medical clinics, schools, dealerships and other commercial buildings.
Pay schedule: Sellers are employed by the local franchise office on a base salary (an hourly wage for some appointment setters) plus commission, often uncapped or tiered and paid monthly at some offices, with quarterly bonuses, car or mileage allowances at many locations, and medical, dental, vision, PTO and a 401(k) named in most postings.
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