Account Manager
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This posting does not state its pay. Account Management & Renewals roles that state pay post a typical $130k/yr, in a band of $95k–$260k/yr. How posted pay is measured.
The posting
Are you ready to take ownership of client partnerships and drive performance in facility management?
Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.
What You’ll Do
- Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
- Customize service strategies and scheduling that exceed client expectations.
- Negotiate service agreements and pricing for new contracts and add-on solutions.
- Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
- Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
- Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
- Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
- Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
- Monitor and manage staffing and resource needs to maintain outstanding service.
Why City Wide
- Competitive salary, benefits, and growth potential.
- Dynamic, supportive team culture focused on excellence and client impact.
- Opportunities for advancement and professional development.
- Make a real difference for clients, contractors, and your career.
You’ll Succeed Here If
- You have 3+ years’ experience in facility management, operations, or building services.
- You’re detail-oriented, proactive, and confident in building relationships.
- You communicate clearly - verbally and in writing - with clients and teams.
- Expert in Microsoft Office and comfortable with database/CRM technology.
- You hold a high school diploma (Bachelor’s degree preferred).
- You have reliable transportation for on-site visits.
- Candidate must reside in or near the Suffolk County NY
Benefits
City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!
City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com
City Wide is an Equal Opportunity Employer.
Taken from City Wide Facility Solutions's own posting, last seen live on 6 Nov 2026.
The application
Your details and CV, then 15 questions (7 written).
- 1.EducationShort answer · optional
- 2.ExperienceShort answer · optional
- 3.Can you provide proof that you are legally eligible for employment in the US?Yes or no
- 4.Have you previously been employed by City Wide?Yes or no
- 5.Have you interviewed for a City Wide job in the last 12 months?Yes or no
- 6.By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) may be contingent upon the results.Yes or no
- 7.By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer.Yes or no
- 8.Have you ever been convicted of a crime (i.e., felony, misdemeanor)Pick any: 206705 · 206706
- 9.If yes, please explain.Written answer
- 10.Can you describe your experience managing client accounts.Written answer
- 11.How do you build and maintain long-term relationships with clients and contractors?Written answer
- 12.Give an example of how you handled a situation where a contractor was underperforming or not meeting client expectations.Written answer
- 13.Do you have reliable transportation to access client sites promptly?Written answer
- 14.Why do you feel you'd be a good fit for this position?Written answer
- 15.What is your desired total compensation?Written answer
From City Wide Facility Solutions's apply page, checked 5 Nov 2026.
About City Wide Facility Solutions
Janitorial and building maintenance contracts (cleaning plus handyman, repair, landscaping and tenant improvement work carried out by independent contractors it hires and inspects), sold to offices, medical clinics, schools, dealerships and other commercial buildings.
Pay schedule: Sellers are employed by the local franchise office on a base salary (an hourly wage for some appointment setters) plus commission, often uncapped or tiered and paid monthly at some offices, with quarterly bonuses, car or mileage allowances at many locations, and medical, dental, vision, PTO and a 401(k) named in most postings.
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