Account Manager
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At $45,000/yr, this role pays less than the middle Account Management & Renewals opening on the board today ($130k/yr); the usual band for that kind of seat is $95k–$260k/yr.
The posting
City Wide Facility Solutions in is looking for an enthusiastic, driven Account Manager - also known as a Facilities Solutions Manager (FSM) - who is ready to make an impact. This is an opportunity to help drive business growth, build strong client relationships, and grow your own career in a high-energy, fast-paced environment where performance is recognized and rewarded.
We offer a competitive base salary, an attractive commission structure, and a robust benefits package for the right candidate.
Why City Wide?
City Wide Facility Solutions is a leader in the building maintenance industry with more than 120 locations nationwide. We are a sales and management company providing clients with a single-source solution for virtually all of their interior and exterior building maintenance needs.
Our culture is built around our core values of relentless customer service, a growth mindset, and hustle. We're looking for people who want more than just a job - we're looking for individuals who want to build a career, grow professionally, and be rewarded for their performance.
We're passionate about promoting from within and creating opportunities for our people to advance. You'll be part of a high-energy, collaborative, inclusive, and fun team environment where hard work, initiative, and results get noticed.
- Key Responsibilities:
- Client Relationship Management : Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
- Operational Excellence : Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
- Strategic Problem Solving : Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
- Technology and Reporting : Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
- Ideal Candidate:
- Proven background in account management, sales, or a similar field within the service industry.
- Strong leadership skills with experience in managing diverse teams.
- Excellent problem-solving, organizational, and communication skills.
- Technologically adept with experience in CRM systems preferred.
- Motivated by a fast-paced, results-driven environment.
- Compensation:
- Base Salary : $45,000 with the potential for significant On Track Earnings of $110,000+ based on performance.
- Additional Benefits : Comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.
- Performance Metrics for Success: At City Wide Facility Solutions, we believe in transparency and clarity in how we measure success. As a Facility Solutions Manager, your performance will be evaluated against several key metrics that are crucial for the growth and satisfaction of our clients and the prosperity of our branch. These include:
- Client Retention : Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction.
- Revenue Growth : You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory.
- Quality Assurance : Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
- Operational Excellence : Manage service delivery effectively, ensuring compliance with client and company standards.
- Team Management : Lead and develop your team, ensuring high performance and adherence to company protocols.
Requirements
- 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
- High School diploma required; bachelor’s degree highly desirable.
- Highly detail oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Must have reliable transportation.
Benefits
- $45,000 base salary
- Uncapped commission and bonus opportunities
- First-year earning potential: $70,000–$110,000
- Second-year earning potential: $90,000–$120,000
- Car allowance
- Health insurance
- 401(k)
- Paid time off (PTO)
- Paid holidays
- Supportive, team-oriented work environment
- Opportunities for professional growth and development
Taken from City Wide Facility Solutions's own posting, last seen live on 6 Nov 2026.
The application
Your details and CV, then 16 questions (4 written).
- 1.HeadlineShort answer · optional
- 2.EducationShort answer · optional
- 3.ExperienceShort answer · optional
- 4.SummaryWritten answer · optional
- 5.Can you provide proof that you are legally eligible for employment in the US?Yes or no
- 6.Have you previously been employed by City Wide?Yes or no
- 7.Have you interviewed for a City Wide job in the last 12 months?Yes or no
- 8.By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) may be contingent upon the results.Yes or no
- 9.By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer.Yes or no
- 10.Have you ever been convicted of a crime (i.e., felony, misdemeanor)Pick any: 206705 · 206706 · optional
- 11.If yes, please explain.Written answer · optional
- 12.Do you have 3+ years experience in an Account Management, Client Relations/Retention or other similar role?Yes or no
- 13.Do you have reliable transportaion?Written answer
- 14.Do you live within 45 minutes of our office location in Louisville?Written answer
- 15.Do you have Account Management experience?Yes or no
- 16.Do you have B2B Sales Experience? If so, how many years?Short answer
From City Wide Facility Solutions's apply page, checked 5 Nov 2026.
About City Wide Facility Solutions
Janitorial and building maintenance contracts (cleaning plus handyman, repair, landscaping and tenant improvement work carried out by independent contractors it hires and inspects), sold to offices, medical clinics, schools, dealerships and other commercial buildings.
Pay schedule: Sellers are employed by the local franchise office on a base salary (an hourly wage for some appointment setters) plus commission, often uncapped or tiered and paid monthly at some offices, with quarterly bonuses, car or mileage allowances at many locations, and medical, dental, vision, PTO and a 401(k) named in most postings.
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