Account Manager
City Wide Facility Solutions~$67.5k–$100k/yrtypicalCedar Park, United StatesFull-timeListed 10mo agoTools for this application (partners): Rezi (opens in new tab) (resume) · Teal (opens in new tab) (tracking) · Huru (opens in new tab) (interview practice) · UpLead (opens in new tab) (hiring manager's email) · HeadshotPro (opens in new tab) (headshot) what each does
This posting does not state its pay. Account Management & Renewals roles that state pay post a typical $130k/yr, in a band of $95k–$260k/yr. How posted pay is measured.
The posting
Facility Solutions Manager (FSM)
City Wide Facility Solutions is seeking a highly organized relationship manager to oversee a portfolio of commercial clients across the Austin area.
This role is ideal for someone with route-based service experience who is used to managing multiple customers, solving problems quickly, and growing business within existing accounts.
Professionals who have succeeded in roles with companies like Cintas, Aramark, UniFirst, Terminix, Ecolab, or similar route-service organizations often transition very well into this position.
What you will do...
- You will manage a territory of commercial accounts, ensure excellent service while identifying opportunities to grow the relationship.
- Responsibilities include:
- Manage relationships with 50+ commercial clients • Conduct regular facility inspections and service reviews • Coordinate service delivery with subcontractor crews • Quickly resolve service issues and customer concerns • Identify and sell additional services (floor care, carpet cleaning, window cleaning, pressure washing, etc.) • Maintain client visit notes and account activity in CRM • Ensure consistent service quality and customer satisfaction
- This role is a mix of operations management, customer service, and account growth.
The Type of Person Who Thrives Here
The best Facility Solutions Managers typically come from route-based service industries and are comfortable owning a territory.
You may be a strong fit if you
- Have route or territory management experience
- Are comfortable managing many client relationships simultaneously
- Enjoy solving problems and improving service performance
- Are organized and proactive with scheduling and follow-up
- Can balance customer service with sales opportunities
- Take pride in retaining and growing client relationships
Requirements
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations locally.
- Experience in industries such as:
- Uniform services (Cintas, UniFirst, Aramark)
- Pest control (Terminix, Orkin, etc.)
- Facility services or janitorial
- Equipment or supply service routes
- Commercial service account management
Benefits
City Wide Facility Solutions offers competitive compensation and benefits, including:
- Health/Dental/Vision insurance,
- 401k - 4% company match,
- Vehicle reimbursement
- Expense/entertainment account
- Company issued laptop and iPhone
- Mentorship by company leadership
About City Wide Facility Solutions
City Wide is the largest management company in the building maintenance industry, helping businesses outsource over 20 different facility services. Our mission is to simplify facility management for our clients while delivering consistent, high-quality service.
Taken from City Wide Facility Solutions's own posting, last seen live on 6 Nov 2026.
The application
Your details and CV, then 9 questions (1 written).
- 1.HeadlineShort answer · optional
- 2.EducationShort answer · optional
- 3.ExperienceShort answer · optional
- 4.SummaryWritten answer · optional
- 5.Can you provide proof that you are legally eligible for employment in the US?Yes or no
- 6.Have you previously been employed by City Wide?Yes or no · optional
- 7.Have you interviewed for a City Wide job in the last 12 months?Yes or no · optional
- 8.By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) may be contingent upon the results.Yes or no
- 9.By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer.Yes or no · optional
From City Wide Facility Solutions's apply page, checked 5 Nov 2026.
About City Wide Facility Solutions
Janitorial and building maintenance contracts (cleaning plus handyman, repair, landscaping and tenant improvement work carried out by independent contractors it hires and inspects), sold to offices, medical clinics, schools, dealerships and other commercial buildings.
Pay schedule: Sellers are employed by the local franchise office on a base salary (an hourly wage for some appointment setters) plus commission, often uncapped or tiered and paid monthly at some offices, with quarterly bonuses, car or mileage allowances at many locations, and medical, dental, vision, PTO and a 401(k) named in most postings.
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