Assistant Manager-Inside Service Sales

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Position Summary

We are looking for a proactive and customer-focused Inside Sales Specialist to drive aftermarket service sales for CMD products across the assigned region. The role involves preparing quotations, following up with customers, converting opportunities into orders and supporting regional service business growth.

The position covers AMC, CMC, one-time service, calibration, software services, upgrades and spare parts sales. The candidate will work closely with field service engineers, regional service managers and other internal teams to ensure customer satisfaction and timely closure of opportunities.

Key Responsibilities

• Prepare and submit quotations for AMC, CMC, one-time service, calibration, software services and spare parts.
• Proactively follow up on quotations, address customer queries and drive quote-to-order conversion.
• Identify business opportunities through installed-base analysis, warranty conversions, contract renewals and customer interactions.
• Build and maintain strong customer relationships through calls, emails and customer visits whenever required.
• Work closely with field service engineers and regional service managers to identify and develop service sales opportunities.
• Support achievement of regional service sales targets, contract retention and revenue growth.
• Coordinate with internal teams for pricing approvals, purchase order processing and service execution.
• Maintain accurate CRM records, sales pipeline, quotation status and customer information.
• Prepare regular sales forecasts, opportunity reports and business updates.
• Take ownership of opportunities from quotation through order conversion and execution coordination.

Qualifications and Experience

• Bachelor's degree or PG in Science, Engineering, Chemistry, Biotechnology, Life Sciences, Business or a related discipline.
• Minimum 4 years of relevant experience in inside sales, service sales, technical sales or aftermarket sales.
• Experience in pharmaceutical, biopharmaceutical, applied markets, analytical laboratories or similar industries will be an added advantage.

Key Skills

• Strong communication, negotiation and customer relationship management skills.
• Commercial mindset with focus on sales conversion and business closure.
• Proactive follow-up and problem-solving abilities.
• Ability to coordinate effectively with technical and commercial teams.
• Good knowledge of MS Excel, CRM tools and sales reporting.
• Strong ownership, accountability and customer-focused approach.

Key Performance Indicators

• Service sales order booking and revenue achievement.
• Quote-to-order conversion rate.
• AMC and CMC renewals and warranty conversions.
• T&M, spare parts and software services sales growth.
• Customer satisfaction and timely closure of opportunities.