Client Operations Representative
This posting does not state its pay. Sales Development (SDR & BDR) roles that state pay post a typical $73.6k/yr (band $57.5k–$125k/yr); across the 3,438 open roles on Fintech sales jobs, every seat together, it is $158k/yr. How posted pay is measured.
The posting
Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
The role
We are looking for a proactive and commercially minded Client Operations Representative to support lead generation, merchant onboarding and the effective coordination of client-related operational activities.
Key Responsibilities
- Conduct market and account research to identify prospective merchants that meet defined targeting criteria, including relevant industry, transaction volume and revenue potential;
- Identify and prioritise high-potential prospects in line with agreed commercial priorities and internal qualification criteria;
- Initiate outreach and arrange qualified introductory meetings for the relevant commercial team;
- Use approved lead-generation and research tools, including Apollo, LinkedIn Sales Navigator, Claude/ChatGPT and Google My Maps, to support prospect identification and account mapping;
- Maintain accurate, complete and up-to-date prospect and merchant records in the company’s CRM and internal systems;
- Collaborate with Commercial, Operations and other relevant teams to ensure appropriate lead handover, follow-up and service delivery;
- Support prospective and existing merchants with registration, onboarding and payment-acceptance setup, following approved procedures and guidance.
Requirements
- Experience in monitoring and analyzing account performance to drive growth;
- Hold a strong interest in technology, with the desire to become a payments subject matter expert;
- Be able to identify customer technical and commercial requirements to craft solutions;
- Hold strong presentation skills, particularly over the phone or with video meetings;
- Possesses collaboration skills, able to work with a wide range of people to get stuff done;
- Native in Spanish and fluent in English.
Taken from Viva.com's own posting, last seen live on 5 Nov 2026.
The application
Your details and CV, then 11 questions (2 written).
- 1.HeadlineShort answer · optional
- 2.EducationShort answer · optional
- 3.ExperienceShort answer · optional
- 4.SummaryWritten answer · optional
- 5.Within the context of ensuring compliance with our Group Conflict of Interest Principles, we kindly request that you disclose whether you have any family members currently employed within our Viva organization. If yes, please specify the reShort answer
- 6.Dear Candidate, thank you for your interest in joining our super team! Before submitting your CV, please take some time to answer the questions below to allow us to know you a bit better. First of all, why would you like to work at Viva.comWritten answer
- 7.What AI tools or platforms have you explored in your personal or professional projects?Short answer
- 8.This position is exclusively office-based. Are you willing to work solely from our office in Madrid?Yes or no
- 9.Annual Gross Compensation Expectations (Optional)Short answer
- 10.When is the earliest you can start working with us?Short answer
- 11.Our company partners with an Employer of Record (EOR) for employment services. Are you open to this arrangement?Yes or no
From Viva.com's apply page, checked 4 Nov 2026.
About Viva.com
In-person card acceptance on terminals and on Android phones and iPhones (Tap on Any Device), online and marketplace payments, business accounts, card issuing, financing and fiscalisation, sold to European merchants in retail, restaurants, hotels, supermarkets, ticketing and healthcare, directly and through software and hardware partners.
Pay schedule: Salary plus a performance bonus (paid monthly at the Milton Keynes desk, yearly at the Greek and Cypriot hubs); continental field reps are hired on permanent contracts through an employer of record with allowances and group medical cover, the Lisbon posting adds meal vouchers and a car allowance, and the Slovenian partner rep needs a personal car.
Sales roles close to this one
$2,000/yr
Booking meetings already? Let teams find you.
Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.
Viva.com sales openings in your inbox
We look at Viva.com's careers page every hour. Once a week you get its newest sales openings, plus close matches at other companies. Free, and one click stops it.