Client Operations Representative
This posting does not state its pay. Sales Development (SDR & BDR) roles that state pay post a typical $73.6k/yr (band $57.5k–$125k/yr); across the 3,438 open roles on Fintech sales jobs, every seat together, it is $158k/yr. How posted pay is measured.
The posting
About viva.com
Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
Role Overview: As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services.
Key Responsibilities
- Assess and assign incoming leads to the appropriate team;
- Manage and assist existing merchants with the onboarding process and payment acceptance setup;
- Promote existing and new company’s services to potential merchants;
- Monitor and oversee active merchants post-activation to ensure seamless collaboration;
- Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;
- Enter and maintain up to date client information into the company's database and keep records with relevant data;
- Monitor and analyze account performance to drive growth;
- Interest in AI-powered tools and openness to working in AI-enhanced environments.
- Collaborate with internal teams to ensure seamless service delivery.
Requirements
- Experience in monitoring and analyzing account performance to drive growth;
- Hold a strong interest in technology, with the desire to become a payments subject matter expert;
- Be able to identify customer technical and commercial requirements to craft solutions;
- Hold strong presentation skills, particularly over the phone or with video meetings;
- Possesses collaboration skills, able to work with a wide range of people to get stuff done;
- Fluent in English and Italian.
Benefits
- Permanent contract via an Employer of Record (EOR).
- An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
- A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc).
- The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
- The opportunity to work at an international fintech company with strong cultural diversity.
Taken from Viva.com's own posting, last seen live on 5 Nov 2026.
The application
Your details and CV, then 10 questions (1 written).
- 1.HeadlineShort answer
- 2.EducationShort answer · optional
- 3.ExperienceShort answer · optional
- 4.SummaryWritten answer · optional
- 5.Within the context of ensuring compliance with our Group Conflict of Interest Principles, we kindly request that you disclose whether you have any family members currently employed within our Viva organization. If yes, please specify the reShort answer
- 6.Annual Gross Compensation Expectations (Optional)Short answer
- 7.Our company partners with an Employer of Record (EOR) for employment services. Are you open to this arrangement?Yes or no
- 8.What AI tools or platforms have you explored in your personal or professional projects?Short answer
- 9.This role is primarily office-based (with some flexibility) in Milan. Is this the kind of office setup you’re looking for ?Yes or no
- 10.Do you feel confident to communicate in both French & English (written and oral) on a daily basis?Yes or no
From Viva.com's apply page, checked 4 Nov 2026.
About Viva.com
In-person card acceptance on terminals and on Android phones and iPhones (Tap on Any Device), online and marketplace payments, business accounts, card issuing, financing and fiscalisation, sold to European merchants in retail, restaurants, hotels, supermarkets, ticketing and healthcare, directly and through software and hardware partners.
Pay schedule: Salary plus a performance bonus (paid monthly at the Milton Keynes desk, yearly at the Greek and Cypriot hubs); continental field reps are hired on permanent contracts through an employer of record with allowances and group medical cover, the Lisbon posting adds meal vouchers and a car allowance, and the Slovenian partner rep needs a personal car.
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