Customer Success Manager
This posting does not state its pay. Customer Success roles that state pay post a typical $141k/yr (band $111k–$253k/yr); across the 5,253 open roles on SaaS sales jobs, every seat together, it is $163k/yr. How posted pay is measured.
The posting
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade’s AI solutions deliver measurable business value - from cash acceleration to process optimization - driving renewals, expansion, and long-term partnership.
About Sidetrade
Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake .
We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sidetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022.
We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.
Curious about Sidetrade? Catch the Sidetrade Inside Out podcast .
What you’ll be doing
- Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level
- Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change
- Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk)
- Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives
- Facilitate executive business reviews, customer innovation workshops and value realization sessions
- Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative
- Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases
- Proactively identify adoption risks and growth opportunities using customer health data and AI insights
What you’ll bring
- 7+ years of experience in a consulting, advisory, or transformation role within Order‑to‑Cash, Working Capital, or Finance Transformation
- Proven experience working with enterprise clients in complex, multi-stakeholder environments
- Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers
- Demonstrated ability to quantify business value and ROI for senior finance stakeholders
- Business & consulting skills
- Strong business acumen with the ability to connect technology to financial outcomes
- Executive-level communication and storytelling skills (written, verbal, and presentation)
- Comfortable operating as a trusted advisor, challenging customers when needed
- Experience managing multiple initiatives simultaneously in a fast-paced environment
- Technology & AI mindset
- Strong interest in AI, analytics and automation applied to finance processes
- Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon
- Experience working with SaaS, data-driven or AI-enabled platforms preferred
- Bachelor’s or Master’s degree in Finance, Business, Economics or related field
- Willingness to travel occasionally to customer sites
Benefits
- Full remote - work from home
- Health & wellness – medical coverage, life insurance, 410k matching and other wellness programs
- Time off – competitive paid holidays plus public holidays
- Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support
Because when you thrive, we all succeed!
We’re committed to providing a welcoming and inclusive experience for every candidate.
If you need any accommodation during the hiring process, just let us know.
Agencies
We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.
Where you can sell from
Fully remote, for people based in United States.
Taken from Sidetrade's own posting, last seen live on 4 Nov 2026.
The application
Your details and CV, then 6 questions (4 written).
- 1.Are you authorised to work full time in the US? Please note that Sidetrade do not sponsor visa applications.Yes or no
- 2.Could you share details about your experience in consulting, advisory, or transformation roles related to Order-to-Cash, Working Capital, or Finance Transformation? Please include the types of projects you've led and the impact you've made.Written answer
- 3.Where are you currently located?Written answer
- 4.Are you open to occasional travel to visit customer sites as part of this role?Yes or no
- 5.If you are currently employed, what is your notice period?Written answer
- 6.What are you salary expectations?Written answer
From Sidetrade's apply page, checked 4 Nov 2026.
About Sidetrade
Sells order-to-cash software and AI agents (credit risk, e-invoicing, collections, disputes and deductions, cash application) to the finance departments of large and mid-sized companies, plus ezyCollect receivables software for smaller North American businesses.
Pay schedule: Salaried sellers carrying annual revenue or retention targets, with no variable pay terms stated; US roles work from home and the European and Canadian roles are hybrid.
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