Customer Success Manager
Taken at the midpoint of its range, $145,000/yr, this role pays more than the middle Customer Success opening on the board today ($142k/yr); the usual band for that kind of seat is $113k–$253k/yr.
Against the 5,239 open roles on SaaS sales jobs (typical pay $164k/yr, band $119k–$315k/yr), this one's $145,000/yr sits below the middle. How posted pay is measured.
The posting
Who are we?
Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.
What will you do at Sweep?
As a Customer Success Manager, you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success.
Key Responsibilities
- Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
- Lead enterprise onboarding, technical configuration, and strategic enablement plans.
- Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.
- Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.
- Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.
- Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.
- Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.
- Develop scalable best practices and playbooks for enterprise success and expansion.
What We're Looking For?
- 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.
- Extensive Salesforce knowledge, including data model, automation, and advanced configuration.
- Salesforce Administrator certification (preferred).
- Proven ability to manage multi-stakeholder relationships across business and technical teams.
- Experience with complex integrations, security reviews, and compliance processes.
- Exceptional communication and executive presentation skills.
- Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.
Sweep offers a competitive compensation package, including salary and equity components, with potential for variable incentives. Actual compensation is determined based on factors such as the candidate's skills, qualifications, and experience. In addition, Sweep provides a comprehensive and inclusive benefits package, which includes: healthcare, dental, vision, a 401(k) plan with matching contributions, flexible paid time off, team outings and more! The ideal candidate will work out of our New York City office on a flexible hybrid schedule.
The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.
About Sweep
As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, and Tel Aviv, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our About page https://www.sweep.io/about .
Taken from Sweep's own posting, last seen live on 4 Nov 2026.
The application
Your details and CV, then 2 questions.
- 1.Are you legally authorized to work in the US?Yes or no · optional
- 2.Are you open to working from our NYC office on a hybrid schedule?Yes or no · optional
From Sweep's apply page, checked 4 Nov 2026.
About Sweep
Sells Salesforce admins, RevOps leaders and CIOs software and AI agents that map, document and govern the metadata of their Salesforce org and other business systems.
Pay schedule: Salary plus equity with variable incentives on top, which the SDR, AE and CSM postings fold into an OTE; benefits named are health, dental and vision cover, a matched 401(k) and flexible time off.
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