Customer Success Manager - Automotive industry
This posting does not state its pay. Customer Success roles that state pay post a typical $141k/yr (band $113k–$253k/yr); across the 1,038 open roles on Industrial sales jobs, every seat together, it is $115k/yr. How posted pay is measured.
The posting
MotorK. Driving the AI revolution in automotive.
MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools - from CRM and inventory management to predictive analytics and digital advertising - that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.
We move fast, we think big, and AI is at the core of everything we do - not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.
If you want to be at the forefront of one of the world's largest industries going through a full AI revolution, and you're excited to help drive it, this is where you want to be.
We're looking for a Customer Success Manager to join our Customer Success team in Milan.
The role
The Customer Success Manager role will cover a wide range of customer support and strategic tasks, working closely with clients and our wider Sales team. The Customer Success Manager will:
- Be the first and main point of reference for dealers and guide them once the contract has been signed
- Support customers in defining and executing their digital strategy
- Engage with clients at all levels and lead all client engagements
- Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
- Evaluate dealer performance - including website quality, stock imagery, adoption of new features, and overall digital presence
- Propose lead-generating campaigns based on best practices and top-performing customer benchmarks
- Develop testimonial strategies in partnership with the Sales team
- Conduct training sessions to educate customers on product features, functionalities, and updates
- Share insights into industry best practices to enhance customers' ability to get maximum value from our solutions
- Liaise with Content Editors to keep training content up to date and continuously improve processes
Requirements
Our ideal Customer Success Manager will have a background within an Automotive Dealership environment and a strong customer-oriented approach. As well as:
- Native level of Italian and fluent English
- Ability to work in a busy, fast-paced environment
- Outstanding customer service and relationship management skills
- Tech-savvy with a digital mindset
- Great communication and presentation skills
- Genuine curiosity about AI and enthusiasm for experimenting with new tools
Work pattern and location
- Full time, Permanent
- Monday to Friday
- Hybrid working pattern (10 days SW per month)
- Office based in Milan, near Lambrate
Benefits
- Contratto indeterminato (ccnl commercio)
- RAL: ranging between 30k - 35k (depending on experience)
- Variable commission plan
- Meal vouchers (for each day worked)
- Food canteen onsite, with free coffees
- Bi-monthly collaboration days, with free breakfast in the office
- Company benefits including discounts on famous brands
- Internal training paths and support with external education
- Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
What you can expect from the recruitment process
- HR interview - AI fluency assessment
- Hiring Manager interview
- Peer interview / skills assessment
- C-level interview
MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Taken from MotorK's own posting, last seen live on 5 Nov 2026.
The application
Your details and CV, then 6 questions.
- 1.Current salaryNumber · optional
- 2.Expected salaryNumber · optional
- 3.Available from (start date)Date
- 4.Right to WorkYes or no · optional
- 5.Right to Work DocumentUpload · optional
- 6.Current employment typePick any: 3208 · 3209 · 3210 · 3211 · 3212
From MotorK's apply page, checked 4 Nov 2026.
About MotorK
AI-driven software for car retail on its SparK Platform (the LeadSparK CRM, WebSparK dealer websites, stock management that publishes to listing portals, and digital advertising), sold to car makers, importers and dealerships across Europe.
Pay schedule: Fixed salary with a commission or variable plan on the selling and customer success seats (uncapped for German field and junior sellers, 10 to 20% of salary for customer success), hybrid work, and meal and eco cheques in Belgium.
Sales roles close to this one
Customer Success Manager (shows the role here)
Capsule · Customer success · Remote· 4mo agoDetails
Keeping customers is your strength?
Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.
MotorK sales openings in your inbox
We look at MotorK's careers page every hour. Once a week you get its newest sales openings, plus close matches at other companies. Free, and one click stops it.