Digital Solutions Specialist (Bilingual preferred)

Location: 6385 150th Ave N., Clearwater, FL 33760

Compensation: Competitive pay and so much more!

Looking to work for the best in the industry?

Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 12 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Trends, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP?

We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!

You want Benefits? You’ve got it! Our generous benefits package includes:

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

What to expect?

As a Digital Solutions Specialist, you own the full customer journey - from initial engagement and sale through onboarding and successful platform adoption. You convert inbound leads and proactively engage prospects to promote POOLCORP's SaaS solutions - including our priority platform POOL360 Water Test, and guide those customers through configuration, training, and launch to ensure the platform is set up for long-term success. As a trusted advisor across both the sales and onboarding phases, you minimize friction, maximize satisfaction, and accelerate time-to-value. Your work directly drives new recurring revenue, expands the company's digital footprint, and fosters increased chemical and product sales through digital engagement.

On a day to day basis our Digital Solutions Specialist

· Respond to inbound lead inquiries via phone, email, and web channels in a timely and professional manner.

· Qualify prospects to understand their needs, decision-making processes, and fit for the platform.

· Conduct tailored virtual demos and presentations, highlighting solution benefits and use cases.

· Manage the sales pipeline and document key interactions, opportunities, and customer feedback in CRM.

· Meet or exceed individual sales targets and key performance metrics, including conversion rate and ARR generated.

· Proactively follow up with leads and nurture relationships to drive deal progression and eliminate roadblocks.

· Maintain up-to-date knowledge of industry trends, competitive offerings, and product updates.

· Lead new client onboarding and solution configuration, remotely or onsite, across POOL360, POOL360 Water Test, and POOL360 Integrations - including new sub-platforms and third-party integrations as they are added to the POOL360 ecosystem, ensuring continued adoption as the platform evolves.

· Develop training sessions and materials tailored to each customer's needs.

· Resolve implementation and technical challenges, documenting and escalating as needed.

· Track activation metrics and customer usage during onboarding.

· Support and onboard customers on new sub-platforms and third-party software as they are integrated into the POOL360 ecosystem, ensuring continued adoption as the platform evolves.

· Transition of customers to the support team upon successful implementation.

· Other related responsibilities as assigned by Manager.

What you will need

· 2+ years of experience in SaaS sales, onboarding, implementation, or technical account management (inside sales/telesales or B2B technology background preferred)

· Proven track record in meeting/exceeding sales targets

· Training/teaching skills for diverse audiences

· Strong customer focus, consultative sales approach, and troubleshooting ability

· Project management and process documentation skills, with a feedback-driven orientation

· Excellent written and verbal communication skills

· Proficiency with CRM systems (e.g., Salesforce) and digital sales technology

· Ability to quickly learn and adapt to new software integrations and sub-platforms as they are added to POOL360

· High level of initiative, organization, and self-motivation

· Ability to work collaboratively with cross-functional teams

· ** **Bi-lingual Preferred

· Bachelor's degree in Business, Information Technology, Marketing, Communications, or a related field required.

· Relevant technical or sales certifications (e.g., SaaS platforms, project management, sales methodology) are a plus.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.