Director of Sales and Marketing

Springfield, Missouri, United States of America

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian of the Heartland , a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Springfield , Missouri .

Who We Are and What We’re About

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

As a key member of the local management team, assist in the achievement of the budget through sales to new clients, increasing sales to existing clients. Responsible for developing the annual Sales Plan and building a sustainable sales pipeline for the pharmacy. Evaluate potential profitability of any new business prior to proposal. Responsible for building a positive working relationship with all clients by resolving issues/problems, advising clients on regulatory issues, and training client staff as needed. Responsible for supervision and development of Account Management team to provide superior service to both internal and external customer groups.

Essential job functions (include the following)

• Develop and execute annual sales plan as outlined the business plan
• Nurture and develop existing relationships and new business as the preferred provider of pharmacy services to nursing home communities assisted living facilities and other long-term care facilities.
• Ensure maximum customer adoption rates in all facilities serviced.
• Market local business as a preferred provider to facility residents and families at monthly family nights
• Ensure sales agreements with new and existing clients meet profitability targets for the business unit
• Maintain client contracts and relationships through “expert” advisor status, problem-solving
• Act as liaison with operations to maintain high service level to the client, following all service-related issues through to resolution
• Provide consulting services to client facilities to assist in compliance
• Provide in-service training to client staff and pharmacy staff as needed
• Actively participate in local association meetings related to assisted living/long-term care facilities
• Design collateral for targeting client group
• Membership and participation visibility with national level industry associations
• Managing contracts and ensuring that pharmacy solutions are effectively positioned to result in increased revenue.
• Ensure active participation on the pharmacy QA committee responsible for collecting and reposting customer feedback from customer visits.
• Act as / delegate e-MAR interface support and liaison between customer and pharmacy to maintain high level of service to the client, providing feedback to the pharmacy team and ensure that service-related issues are followed through to resolution.
• Provide pharmacy updates and newsworthy stories that align with company values and Goals
• May supervise Account Managers, including oversight of scheduling, training and performance management to include annual reviews.
• Other essential functions and duties may be assigned as needed

Education and/or Certifications

• Bachelor’s degree preferred
• Valid driver’s license and clean driving record

Skills and Qualifications

• 3+ years’ new sales or account management experience in Long Term Care (LTC), Assisted Living, Skilled Nursing, or Geriatric Facility, Pharmaceutical/Pharmacy preferred but not required
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Work Environment

• We require a current valid driver's license with up to 75%-80% travel.
• May be required to work occasional evenings, weekends and could include overnight

What We Offer

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.